123Wonen Utrecht
Utrecht-based rental agency with strong renter satisfaction but mixed property management performance.
What customers love
- Fast apartment finding for renters, often within days
- Personal, dedicated team members like Kirsten and Marjolijn
- Professional handling of contracts and tenant management
Worth noting
- Inadequate contract review and failure to flag overpriced rentals to expats
- Property management service lacks proactivity and coordination between departments
Best for
Landlords seeking reliable tenant placement and property management services.
Attribute scores
Recent reviews
Heel fijn en snel geholpen door Kirsten en Maaike bij het vinden van een huurwoning in Utrecht. Na zelf langere tijd gezocht te hebben, was het zeker de moeite waard om een aanhuurmakelaar hiervoor in te schakelen. De begeleiding was persoonlijk, professioneel en betrokken. Vragen werden snel beantwoord en het contact was erg prettig. Dankzij de hulp van de dames heb ik snel een fijne woning gevonden. Zeker een aanrader!
Very unprofessional
Prettig bedrijf waar persoonlijk contact belangrijk is! Ze werken volgens de wet en behartigen de belangen van huurder en verhuurder.
Great service and expertise. We had some issues but 123wonen resolved the issues perfectly and adequatly. I would defintely recommend them.
be very careful. Following the end of the tenancy, I was presented with excessive and unjustified deductions from my security deposit. the agency consistently adopted the landlord's position without demonstrating the independence and professionalism that one would expect from a letting agency
Be very careful, especially as an expat. At first everything looked great: they found me an apartment in 3 days, fast and responsive. Reality: the apartment was 37 m² in a bad Utrecht area and priced at €1850/month with a few bad quality furniture, far above legal limits. It wasn’t advertised anywhere else for a reason. Something an experienced agent should know, especially when the landlord presented 2 separate contracts (1 for rent and 1 for forniture). I was just arrived in the Netherlands so i didn't know the legal prices and terms and I think this agency took advantage on my ignorance in the matter. They pushed the contract without proper checks. After signing, I discovered serious issues and by contacting the agency again I was told they hadn’t even reviewed the contracts because the landlord didn’t share it with them, something they should have disclosed upfront as red flag but stayed in silence waiting for my payment to go through before disappearing. Result: almost a year fighting the landlord through the Huurcommissie on my own which at the end I won. The agency disappeared, offered zero support, took no responsibility blaming on me to sign th contract, and refused a refund for their service despite admitting they didn’t check the contracts before signing. Contract's check was also part of our agreement that I paid . I now expect their classic reply "we checked but we cannot find you in our system" Don't be fooled . Plenty of agencies out there for rentals , just be careful and go to someone that adopt less "scummy" procedures to make money.
Super service van Kirsten en de rest van het team! Absolute aanrader. We hebben inmiddels meerdere keren met 123Wonen samengewerkt. Niets op aan te merken. Snelle reacties en inhoudelijk ook goed.
Kirsten en haar team heeft ervoor gezorgd dat ik als klant goed ben geholpen. Ze is snel en accuraat te werk gegaan. 123 wonen heeft mij compleet ontzorgd. Ik raad ze aan als makelaar! Bedankt!
Wij zijn zeer tevreden over onze begeleidster van 123 wonen Utrecht. Zij heeft alles tot tevredenheid geregeld.