Sprzątanie Mieszkań Warszawa - firma sprzątająca - sprzątanie apartamentów biur Warszawa - mycie okien

A wonderful, efficient, and thorough team. They saved my life with a quick and efficient cleaning on Sunday! My apartment is sparkling clean. I highly recommend them and I'm keeping a record of their contact information for the future.

Enticed by the good reviews, I decided to use this cleaning company and feel compelled to warn others. The service was performed extremely carelessly. The oven was cleaned with a chemical that left a white residue, leaving it looking worse than before the cleaning. The runners weren't removed, and a lot of dirt remained on the back. The hood wasn't cleaned at all—it's still covered in grease. Dust and coffee grounds remained on the cabinets, but the kitchen countertop was untouched. During the cleaning, Mrs. Malwina splashed dirty water on the pleated blinds on my windows without removing them, even though this is standard procedure for any professional cleaning company. During the cleaning, the lady was constantly on the phone, telling someone she was in a hurry ("she's on her way," "she's leaving," "she'll definitely make it"). The windows were washed in a rush, without due diligence, which directly led to the damage. Moreover, she went out to the car twice during the work, taking about 30 minutes in total – this time was added to my bill. The cleaning cost was 500 PLN, and the quality left much to be desired. Worse still, my property was damaged! That same day, I reported the spillage to the company. From the very beginning, contact from them was difficult – I received no response to my messages, and any promised contact only occurred after numerous reminders from me. I had to literally bombard the company with messages to get a response. After several days, the owner finally arranged for me to come back to repair the damage. No one showed up on the agreed date, without any information, attempt to contact me, or apology. Again, I had to send dozens of messages to request a second visit. On December 10th, I received a message stating (quote): "If this doesn't help and it can't be removed, the insurance company will cover the damage." After another "cleaning," the blinds look worse than before. They were cleaned contrary to the manufacturer's recommendations, even though I personally contacted the manufacturer and provided the cleaning company with clear instructions on how to clean the material. Wet cleaning completely destroyed the blind and permanently discolored the material. Currently, and in fact from the beginning, the company is trying to shift the blame onto me, accusing me of dampness and mold in the house and "blaming the material," while claiming that they "cannot be certain" the stain was their fault. This is absurd, because the same day after the service, I sent photos of the wet, splashed blinds. The stain clearly occurred during cleaning, as a result of haste and gross negligence. The dotted mold marks on the back of the blind are a completely different type of stain and have nothing to do with this situation, as the company also observed on-site. Despite their earlier declaration, the company retracted their position and refused to cover the cost of replacing the blind, upholding a decision that, just a few days earlier, had been completely different. Absolutely unprofessional treatment of the customer. A waste of my time, nerves, and money. As you can see, even in their response to the review, the company is trying to shift the responsibility onto me. Huge disappointment – ​​the photo I attached shows dirty water splashed all over the place. You say you reached out and came to clean the blind – after more than 2.5 weeks, when the stain had already penetrated the fabric. Currently, in addition to the cleaning costs, I'm forced to cover the cost of a new blind.

I recommend! Perfect arrival. We ordered a comprehensive apartment cleaning. The cleaning was efficient and thorough. The cleaners were thorough, and the attention to detail was a huge surprise. The cleaning products were effective and pleasantly scented. We also provided our own equipment and all the necessary materials. All at the agreed-upon price. 👍🙂

I highly recommend Jacek's company. Natalia is exceptionally thorough and reliable. A thorough cleanup of my elderly mother's large, cluttered apartment, filled with knickknacks, was no small task, but it was carried out with great care.

Nice professional cleaning work by natalia.