Leroy Merlin Alfragide
Large home improvement retailer offering wide product selection, marred by scheduling reliability issues and above-market pricing.
What customers love
- Extensive product range across building and home categories
- Easy returns policy for unused or unsuitable items
- Helpful staff assistance, particularly with technical consultations
Worth noting
- Appointment scheduling and communication failures without notice
- Order fulfillment split across locations with poor coordination
Best for
One-stop shopping for building materials despite premium pricing and occasional service delays.
Attribute scores
Recent reviews
I had an appointment scheduled with a technician for a quote to install an air conditioning system. I waited the entire day, but no one showed up. The next day, I contacted Leroy Merlin Portugal, who informed me that the appointment had been postponed by a week — without any notice. No call, no message, no communication whatsoever. I find this service completely unreliable. Wasting a whole day waiting for nothing is unacceptable. I will now be reaching out to more professional competitors.
Horrible order pick up service. An order is separated between two locations and personnel is not demonstrating involvement. Optimization for Leroy at a cost of awful UE. It’s like they are telling you: buying from us at overpriced cost is not enough to get what you need and when you need it. Quite a poor performance, Leroy!
I recently visited Leroy Merlin in search of a heating bomba and air conditioning system, and I was fortunate enough to receive assistance from Luis Fernandes. help me find the perfect solution for my needs.
Big prices, but also big variety of products. Missing different offers of products or persona helping in store. Good option to return unused things. Big different things. Construction guys are saying that Leroy merlin is expensive and there are small shops where you can buy things cheaper (including Brico and Intermache), but Leroy merlin sometimes saves your time with going to different shops. Also its possible to return things very easy if its not fit or it wasn't used at all.
Huge store with everything related to building materials, home interior decoration, sanitary wares, hardware, etc.. etc. Good parking. Kind staff. Long queues at cashiers. All in all, recommendable.