Leroy Merlin Alfragide

Horrible order pick up service. An order is separated between two locations and personnel is not demonstrating involvement. Optimization for Leroy at a cost of awful UE. It’s like they are telling you: buying from us at overpriced cost is not enough to get what you need and when you need it. Quite a poor performance, Leroy!

I recently visited Leroy Merlin in search of a heating bomba and air conditioning system, and I was fortunate enough to receive assistance from Luis Fernandes. help me find the perfect solution for my needs.

Big prices, but also big variety of products. Missing different offers of products or persona helping in store. Good option to return unused things. Big different things. Construction guys are saying that Leroy merlin is expensive and there are small shops where you can buy things cheaper (including Brico and Intermache), but Leroy merlin sometimes saves your time with going to different shops. Also its possible to return things very easy if its not fit or it wasn't used at all.

Huge store with everything related to building materials, home interior decoration, sanitary wares, hardware, etc.. etc. Good parking. Kind staff. Long queues at cashiers. All in all, recommendable.

Probably the deepest assortment of DIY items in Lisboa. And there's a real effort to stay up to date in terms of products and processes. Example: it won't take you more than 5 min to get refund for items you want to return. No questions aked. On the downside, it is hilarious that literally every time I have items in my shopping cart that of which the bar code sticker had gone missing, require a phone call from the cash desk to a supervisor (who normally don't attend). Nice and friendly cafeteria to make up for that hassle... some month later: I've taken one star because of frequent out-of-stock of important items. After an initial response, customer service, hasn't shown any more reaction despite several reminders and surely hasn't solved the issue. See pics