Gardengate
A Portuguese ironwork and gate manufacturer supplying major retailers, with recurring product durability and customer service concerns.
What customers love
- Gate and door designs are visually appealing on first inspection
- Door quality acceptable once hinge alignment issues resolved
- Products available through major retailers across Europe
Worth noting
- Metal components including hinges rust prematurely within months of installation
- Customer service refuses to engage with end buyers; replacement parts expensive
Best for
Buyers purchasing through retailers who can manage warranty and after-sales support independently.
What reviewers warned about
Issues raised independently by two or more reviewers of Gardengate, with what to ask before you hire. These are reports by customers, not findings by Veted.
Non-responsive to customer support inquiries
Moderate2 reviewers, 2019One reviewer attempted to contact Gardengate directly for hinge adjustment help and reported being very poorly received and refused service; a distributor also reported the company unable to answer emails.
Ask before you hire: Request: email support contact and typical response time; ask distributor references about communication reliability.
Summarised from public customer reviews. Reports reflect individual experiences at the time they were written and may since have been resolved. Own this business? Respond to these reports.
Attribute scores
Recent reviews
Bought an Aluminium Garden Gate from Habitium for 742€ made by these people, gate is very nice but the hinges rusted out in under a year.
Warning! After a few years, if you need to change the lock on a gate like I did, it will cost you a third of the price of the entire gate. Avoid them; besides, they don't care at all!
Very poor quality aluminum front door. It warps in the sun. The glass broke after 3 years... Non-existent insulation. Buy elsewhere; avoid this product.
I bought an OHAMA Premium door in 2017. After problems with warping and poor gluing, and an on-site repair by GARDENGATE's customer service, it was replaced. But the same defects have reappeared. Furthermore, despite its considerable thickness compared to other doors, it always feels like it's open; you can hear outside noises. It warps depending on the weather, heat, or cold, which sometimes makes it difficult to close. It seems well-designed at first glance, but it's very disappointing afterward.
I bought a door in a Leroy Merlin store (France) and I needed to adjust the hinges because the door is not aligned in its frame. The documentation is not understandable and does not match the door provided. Leroy Merlin confessed to me the big difficulties they encounter with this supplier, unable to answer any email and whose products often suffer from defects. I tried to call Garden Gate directly and was very poorly received: these people refuse to talk to their customer.... UPDATE: after one year I must say that, after being able to adjust hinges (without their help), the door quality is good.