Electro Alegre Electromechanical Repairs
An authorised SMEG repair service in Lisbon with frequent complaints about after-sales communication and reliability.
What customers love
- Dishwasher repaired quickly when service was delivered
- Reasonable repair costs in positive cases
- Friendly staff when work is carried out
Worth noting
- Repairs fail and follow-up support is ignored for months
- Inconsistent pricing and slow refunds for overcharges
Best for
Customers needing a one-off SMEG-authorised repair with no follow-up required.
Attribute scores
Recent reviews
Tento contacto para assistência técnica da minha máquina de lavar louça e meu fogão smeg desde dez de 2025 e não recebo retorno. Nunca imaginei que ao comprar SMEG acabaria sem assistência técnica em Lisboa. Enquanto as peças estavam na garantia fui bem assistida, acabou a garantia eles não atendem. Ao telefone e não retornam email. Mandei com as fotos tudo e não me respondem nada agora é 28 de fevereiro …
Pior que a SMEG só a eletroalegre! Então as duas juntas é um desastre A falta de qualidade da SMEG é a incompetência da sua assistência oficial a eletro alegre. Seria uma alegria se não fosse para chorar Nem o telefone atendem: aparece um disco dizendo que todos os operadores estão ocupados e desligam o telefone. Mas so têm uma operadora!!! Uma senhora gravidada, coitada
Quick and friendly service i was surprised after seeing all these negative reviews. My dishwasher was fixed in no time and the service costs were reasonable!
We had a repair done by Electro Alegro to our Smeg fridge in which cost over €500 back in September 2023. The same malfunction started to happen a few months later. We reached out to Electro Alegro in March 2024. It is now nearly June and nothing has been done. Some sporadic email reponses from Lara, but nothing productive or useful. We are about to have a baby, our fridge is not working, and we already paid +€500 for the original repair...terrible. DO NOT RECOMMEND. Even if they could respond to our communications saying that they are too busy, that would be better. Smeg should partner with another company as their association with Electro Alegro is tarnishing their name in Portugal
AVOID, AVOID, AVOID. Requested two equal services in the space of 6 months. Second one was double the price. Asked why, they said 'mistakenly' charged extra labour... Took way too long time to return the money (still waiting), all the time making me chase them, not responding to emails, etc. Expensive, slow, and extremely unprofessional. Enough said.