WHome | Property Management Lisbon

I stayed with WHome at their Cais do Sodre apartment in Lisbon and had a fantastic time. The apartment was clean and tidy, and my host was incredibly helpful, promptly answering any questions I had!

Absolute nightmare. My husband used airbnb to book 2 night stay in Lisbon while we were returning from winter stay in Albufeira. The apartment turned to be under management of this company. We discovered in about an hour of staying there that there is a huge infestation by small ants. At first we were stupid enough not to take pictures and just try to deal with the problem, thinking that ants in the kitchen may be dealt with. But shortly after we found them even crawling on our arms and on the bed in a bedroom where under normal circumstances you do not expect to find ants. Therefore we left the apartment, went to the hotel and expected the refund as we did not spend more than 3 hours in the apartment. I am writing it the next day. Instead of enjoying our last day in Lisbon we are staying in the hotel, submitting various pieces of information to the airbnb, because the host of the apartment (this company) instead of giving us refund decided to attack us, using various deflection methods. Never ever again we will rent properties under management of this company. I also have to get this message across to the owners of properties on airbnb, deciding to use this property management company. Be careful, otherwise your 67 % increase in income may not exactly materialize.

We had a great experience in Lisbon. Communication was great and the property was lovely. Would definitely recommend to anyone

Writing this here as it seems impossible to say anything negative about this outfit on Booking.com if you have had the misfortune of staying in one of the properties they manage. The Lisbon apartment we stayed in was clean, and generally well decorated. The kitchen was well equipped with new kitchen appliances. It is located within a reasonable walking distance to some interesting neighbourhoods, green spaces and shops. There are bus/tram stops nearby, but it is a bit of a walk to the nearest metro station. The price was fair for the accommodation on offer. We did however experience some issues which spoilt our stay. The night we arrived we eventually discovered the ‘knack’ for operating the lock for the external gate which allows access to the entrance door. We were struggling for some time before someone from across the street kindly came over and helped us. The name of WiFi network supplied in the access instructions was incorrect, although through trial and error we did find the correct one after a while. There were no instructions for operating the heating. We had to work this out for ourselves by finding the manual online for the A/C unit. It provided more noise than heat, and the meagre warmth it did provide, was only really effective in a small area around the sofa. We did make the mistake of boiling a kettle at the same time as trying to warm the place up a bit but this tripped the main circuit breaker. The bathroom has been designed as a ‘wet room’ and it certainly lived up to this description. The extractor fan did not work, and as a thin doormat was supplied in lieu of a bath mat, the floor remained sopping wet for most of the time. The apartment is located in an area which is pretty much directly under the flight path for planes arriving at LIS. They pass overhead daily from around 5AM to around midnight. There is a street lamp that shines into the bedroom window. A properly fitted blackout blind would have made it easier to sleep. On the third morning we discovered that some ants had decided to make the apartment their home. We were not inundated, but we found them in the kitchen, and also on the towels in the bathroom and a few in the bed. When I reported this to the host, their response was to ask me to send ‘proof’ via WhatsApp. Having done this I then received the following dismissive response “Some insects are normal”, and that was it. There was no offer to remedy it, so we dealt with it ourselves. We had originally booked a two week stay but decided to cut it short. Upon telling the host this, their response was only to tell us that we had to vacate by 11AM on the day we were leaving, and that we would need to ‘ask permission’ to check out any later than this (even though we had already paid in full for another week). The final night, a nearby bar set up a very loud sound system outside for an impromptu party which spilled out across the whole street. This subsequently descended into some sort of mass brawl. If you like sleeping, this place probably isn’t for you. The security deposit was returned on our original checkout date but it wasn’t until I checked my statement, that I realized the host had decided to help themselves to some of it without explanation. Their checkout message clearly states that they will inform guests if there are any deductions from the deposit before returning it. When I queried this deduction, they produced a photograph of what they claimed was a wine stain on the carpet. I don’t know where this photograph was taken but we don’t drink red wine and we didn’t recognize this ‘carpet’ from the apartment we stayed in. We had not caused any damage to the apartment or anything in it during our stay, so this was a clearly an attempt to take money under false pretenses. The accommodation is actually very good value but customer care is non-existent. The attempt to effectively steal some of our deposit is however a step too far.

"What an amazing experience with WHome! The team has been incredibly helpful and welcoming since day one. The apartment is beautiful and feels like home. Communication is easy and they truly care about their tenants. If you're looking for a place in Lisbon, look no further- WHome is the best choice! Thank you so much!"