SotySolar Portugal - Solar Panel & Battery Installation
Portuguese solar installer with inconsistent quality; professional installers offset by outsourcing and support gaps.
What customers love
- Professional and communicative installers
- Comprehensive solar panel and battery installation
- Competitive pricing in Portuguese market
Worth noting
- Installation quality issues: panels installed crooked, batteries fell from structure
- Outsourced technicians reluctant to assist and shift responsibility to customers
Best for
Customers seeking solar installation with realistic expectations and site supervision capability.
Attribute scores
Recent reviews
Great solar company in Portugal
Nao cumpriram com os prazos estabelecidos por eles mesmos. Tive de ser eu a ligar constantemente para me virem fazer a instalação. Os paineis ficaram tortos como podem ver nas fotografias. Em suma, fora o que tinha mesmo de correr bem e correu mal, correu tudo bem.
Instalação mal feita, pessimo suporte resultado poucos meses depois de instalados foram totalmente arrancados da estrutura nivel de suporte da empresa na resolução do caso ZERO deixo aqui as fotos do que vos espera se forem com este fornecedor
Started really well, unfortunately since SotySolar outsources their installation service, seemed like the nominated technician wasn't too willing to (1) answer all the questions/doubts, and (2) wanted me as the customer to take full responsibility if anything went wrong lifting the Huawei battery to the attic - ridiculous. I had another company installing panels, inverters, AC units, VMC system, no one ever asked me to take full responsibility for a professional installation service. It's such a pitty this went sideways because of an outsource service provider, I was really looking forward getting the service done with SotySolar. Also, the customer support team is misaligned, providing vague information, setting wrong expectations, misleading the customer. Everyone has "not so good days", but taking it down on the customer, being rude, interrupting and overspeaking... Maybe worth checking your qualifications to meet customer service levels. Happy though for the other customers that did had a good experience. Much success.
The installers were very professional and communicative. My only real complaint would be the time from ordering to installing it was about a month later then expected. Also, I was unaware that I needed a M2M cellular chip to communicate with the electric company in order to know cellular production and usage. This is information that should have been explained prior to installation in my opinion. Otherwise I am very happy with everything.