LEROY MERLIN Gaia
Large home improvement retailer with good product variety but inconsistent customer service quality.
What customers love
- Wide product range and variety across departments
- Helpful staff providing knowledgeable advice on projects
- Convenient services: online ordering, delivery, van rental
Worth noting
- Long waiting times at customer service desk, especially for orders
- Inconsistent staff attitude; some refuse to help outside their department
Best for
Home renovation projects requiring extensive product selection and staff guidance.
Attribute scores
Recent reviews
A wide variety of products. Staff were very helpful. Much better than the shop in our area. Was worth the visit.
Most of the employees have a horrible attitude and don't really care if you don't come back. This time was in the bathroom remodeling area. I was rudely reminded that I'm in Portugal when I used inches to measure an item I needed. And no, they don't have a measuring tape with both like IKEA or Home Depot. He made me google it (he could do the same), It's Portugal after all.
I bought this heater a few days ago and it was melting when I used it , it takes maximum.30 days to see what the problem is I don't advice to buy this heater
The only good experience was the product range, but you can’t buy as there is no staff available to help you in the specific department. When I asked a nearby department for assistance, I was met with an attitude of ‘not my job, not my department, are you dumb for asking me?’ Customer service was gross!! Ended up taking my money home, which maybe was a good thing. Thanks Leroy Merlin, for helping me not spend disposable money.
We go here almost every day since we are rebuilding our place, our last visit was fine. This branch is the closest one from our home. Cons 1. The waiting time for casa de banho was horrible in the past. They should separate between customers who come for asking advise and place an order. We were waiting almost 30 minutes just to place an order of our sanita. It is ridiculous. What a waste of time. Pros 1. Wearing a mask is not mandatory anymore. 2. The staffs are so helpful to give us advices. 3. Payment associated with cartão casa can give us a little benefit which is good. 4. The wifi is accessible in the store. 5. The location is great and easy to find. 6. The store is big and well-organized. The construction store is in the separate building. 7. The parking lot is quite wide but sometimes it is a little bit difficult to find the parking because of the huge number of visitor's vehicles. 8. The products are original and complete. 9. Entrance accessible for wheelchair. 10. They have many variant products to choose. 11. They accept payment in cash and card. 12. They give return thing guarantee as long as the products are still 99,99% original with terms and conditions applied. 13. You can place your order online and pick up on the store. 14. They offer delivery things too. 15. They have a service to rent a van too. 16. The restroom is free. 17. Parking accessible for wheelchairs, but some stupid people park in the place where should not be. 18. Entrance accessible for wheelchairs.