Easthaven Property Management

3.2·104 reviews
8 St Mary's Pl, Aberdeen AB11 6HL, UK, Aberdeen, Scotland
Veted AI Summary

Aberdeen property management with mixed reliability; praised for responsiveness, criticised for deposit practices.

What customers love

  • Quick resolution of maintenance requests and repairs
  • Professional, friendly, and approachable staff
  • Convenient online portal for tenant communications

Worth noting

  • Charges excessive cleaning and deposit deduction fees on move-out
  • Slow response to habitability issues; requires legal threats for action

Best for

Tenants seeking responsive management but should clarify deposit return terms upfront.

Attribute scores

Quality of Work62
Experience72
Responsiveness68
Customer Rating64
Price vs Market Avg.45

Recent reviews

Aimeelia Baxter5mo ago

If I could put 0 stars I would. They charged me cleaning fee for moving out and took off deposit. I'm pretty sure they do this to everyone, if u expect full deposit back you won't be getting it even if you leave it immaculate. Always had issues with these people when living here as well, be careful!!

Philip Knox5mo ago

Rented a property near the University from Easthaven for nearly two years, genuinely nice agency that responded quickly to any issue that we had and we would never feel apprehensive about picking up the phone and calling them. Very approachable overall.

Mayank Nagpal1y ago

It's been more than 1 year, I have an excellent experience with Easthaven Property Management! Their team is professional, responsive, and handles maintenance requests promptly. Great communication, convenient online portal, and they genuinely care about their tenants. Property was in great condition and any issues were resolved quickly. Highly recommend for reliable property management services :)

Wiktor Zelazny1y ago

If you’re considering renting through this agency, my advice is simple: don’t. When I moved into the flat, it was in a condition I can only describe as uninhabitable. Mold, filth, broken appliances—it was clear no one had inspected it before handing me the keys. I reported everything immediately, but instead of urgency or concern, I got weeks of delays, empty promises, and vague excuses. It took over two months (and the threat of legal escalation) before anything was remotely addressed. And even then, the “repairs” were minimal, cosmetic, and left many of the original issues unresolved. The tumble dryer? Never installed. The mold? Ignored until I made enough noise. The general tone from the agency? Dismissive, defensive, and borderline gaslighting. They are quick to take your money and raise your rent but slow to provide any duty of care. It feels very much like the agency prioritizes landlord profits and liability avoidance over tenant wellbeing and legal compliance. You will be made to feel like a nuisance for expecting basic habitability standards. I wouldn’t wish this experience on anyone. AVOID.

Dr Ajmi Alhana1y ago

We previously rented a property through Easthaven Property Management and had a great experience. The staff were amazing, responsible, and always friendly. Any issues with the property were sorted quickly and efficiently. They managed the property very well, and our full deposit was returned without any hassle. Highly recommend them for their professionalism and great service!