DJ Alexander Estate & Letting Agents - Aberdeen

Would not use this company again. Paper work for moving into the rent was very poor and unprofessional. Once in constantly bombarded with texts and emails. Upon handing in notice to leave they demand dates and times for viewing without asking if convenient to us the rent payers. On leaving the premises they find things to try and charge for, even if you can provide evidence it was there on entry. Summary: paper work unprofessional and excessive. Constantly texting and emailing. Make sure you cover your self with evidence of problems asap, but they will still try and charge for cleaning and repairs.

Without a doubt, the worst letting agents in the city. They would want to visit the property around 3 times a year. I had to take unpaid days off work only for them to cancel at the last minute or not turn up. So I had to flat out refuse their visits, or tell them they can come on my time on evenings and weekends. I rented 655B Great Northern Road from them. The landlord himself was reasonable during my stay at his property, but the agents were terrible. They once tried to charge me £191 just for a plumber to deal with a blocked drain which took less than 10 minutes. Bear in mind, this was done and arranged on their instruction, not mine. After I left the property after 2.5 years, they are now attempting to claim my deposit, even though I had already overpaid them out of good faith - giving them an extra 25 days worth of rent. They are probably good if you are a landlord, but if you are a tenant, I would stay away. Then their staff had the cheek to ask for a good review! You can read the reviews yourself and see how poor their services are. At the end of it all, even though the landlord was good during my stay in his place and I was accommodating to him also, he turned as soon as I'd left his place and he had no financial benefit from me. He got with the tenant to try and claim the deposit. Fortunately they failed in their attempts They will probably reply saying, we will look into any issues you have, drop us an email. No thanks.

Property leasing company with NO out of hours number and a list of obsolete 'emergency' contractors to contact. Absolutely awful customer support for the tenants who are their bread and butter! I have an electrical fault and have absolutely no way to contact them. Never happened with the local company they just bought. All customer service vanished overnight If your a landlord - stay clear

I recently had the pleasure of working with DJ Alexander in Aberdeen while searching for a rental property, and I cannot recommend them highly enough. Their support throughout the process was outstanding, making what can often be a stressful experience feel smooth and well-organized. A special thank you goes to Molly, who was incredibly professional, approachable, and efficient from start to finish. She took the time to understand what I was looking for, kept me updated at every stage, and answered all my questions promptly and clearly. Her friendly manner combined with her professionalism made the entire experience both reassuring and enjoyable.

If I could give zero stars I could. We paid for Stonehouse to look after our property and it has resulted in them recommending a tenant that seems to be in trouble with the law. Our flat was completely trashed. Every door in the property was damaged. The carpets has to be replaced. Most times you call the office you will not get the person you last spoke to because they will have left the company. If you try and contact a manager they will just ignore you. I have never been so let down by a service as I have with this one. I wouldn’t recommend anyone uses them if you value your property. All the damaged that happened to our property seemed to have happened whilst there being regular checks to the property and no one reported the extend of the damage to us. We have now just been given an admin fee invoice to pay for £120 and a £450 cleaning fee. (We had the property professionally cleaned before the tenant moved in and it was £120). I have absolutely no idea what the admin fee is for as they have been paid monthly this whole time and not done any of the things they said they would. The tenant moved out in December and we have only just got our deposit back and it’s now June. The only advice I have is to not to use this company.