MB Services Group
Dundee-based HVAC firm offering heat pump installation, oil system repair, and same-day callouts.
What customers love
- Same-day attendance and rapid turnaround on urgent jobs
- Clear communication and smooth ASHP installation process
- Staff described as determined and thorough on complex repairs
Worth noting
- No callbacks after reported heating or hot water failures in winter
- Booked engineer failed to attend; office staff dismissed the concerns
Best for
Homeowners seeking heat pump installation or urgent AGA and oil-system repairs.
Attribute scores
Recent reviews
ASHP install plus 7 radiators, called twice about problem with unit, no call back, plus booked a service guy never turned up, but Kyle at the office things its good service but there’s nothing he can do. So think before you use this company As for your reply saying the review is very unfair, and that it was only a minor issue twice, no heating or hot water over the winter isn’t a minor issue, and cancelling a service after waiting all afternoon, then for Kyle to tell a few lies,then say I’ve had great customer service I think you would be a wee bit rude yourself
OUTSTANDING SERVICE !! Called today at 11am and spoke with Scott on reception and told him of my problem and that I needed the car as soon as possible. Now 15.30 same day, job done at the quoted price and well within an acceptable timescale which was fantastic. Had I have been calling the local main agent I would have still been on the phone getting passed between booking desks and receptionists - DEFO RECOMMMEND AND WILL USE AGAIN. Thanks to the entire team!
Jon from MB Services was called and attended same day to investigate an issue with our AGA. This was quickly identified as an oil contamination issue which ultimately required a replacement tank. Within 24 hours, Jon and Kyle were back on site and pulled out all stops to ensure that we were back up and running with oil filtered and tank replaced. And all done in a day with the minimum of fuss. Outstanding job from two very determined and hardworking guys! In fact, we were so impressed with the service received that we are now looking to use MB Services for future projects. Very highly recommended!
Air source heat pump installed in December… Communication was very clear and friendly , installation was smooth and we have had low cost heating and hot water since, without any issues. Highly Recommended service … now thinking of asking them back for solar panel quote…
Fantastic service, very nice staff. Very helpful, efficient, Will use again . Highly recomend.