Elysium Fitness

Issue with how they handle memberships. About 6 months ago I spoke to a staff member at the front desk and asked to pause my membership because I was leaving the country. I was told it was fine, and when I wasn’t charged the following month, I assumed it had been sorted. Fast forward 6 months later, I suddenly get charged £50 again out of nowhere. I emailed them and was basically told my membership was never paused, and that the staff member “shouldn’t have said that.” Conveniently, because I don’t know the staff member’s name and they “asked around” and no one remembers the conversation, they’re acting like it never happened. They refused to refund the £50, saying I didn’t follow the correct procedure. But from my perspective, I did exactly what I was told to do by their own staff. There’s zero accountability here. Instead of showing any goodwill, they hide behind policies and the “small business” excuse while taking your money. Wouldn’t recommend unless you enjoy paying for things you can’t use and dealing with poor customer service.

From the minute I walked into the gym I felt welcome, all the staff have been fantastic, Dean is very welcoming and has a vast knowledge that you can see he wants to pass on to his clients, the coaches paying attention to small details that can make a huge difference to how you perform, Joey and Anya are on it and really positive towards everyone. Bens knowledge of nutrition has really put me on a positive path with food and made it so simple, no mental fad diets, only simple facts. Just walking through the door, always get a really nice welcome from Lauren, really is a fantastic gym. The staff I haven’t met I’m sure are also amazing, if this is the calibre of the ones I’ve been lucky enough to speak and be trained by. Keep up the good work.

Been attending this gym since the day it opened, have nothing but admiration for the staff and the owner. They do their very best to make the gym as welcoming and accessible for everyone. The showers and changing rooms are clean and tidy, and the equipment is cracking. Good work Elysium

Undoubtedly the best gym I’ve been to and the best in the country. The gym has all the best equipment, plenty of space for doing your own HIT training or stretches etc. it’s not even freezing in the winter mornings somehow. Staff are amazing and very friendly, even on a Monday morning! So knowledgeable in nutrition, goals and plans. They are experts in the entire fitness industry! I first joined in 2018/19. Life circumstances and job meant a temporary relocation and as soon as I got back to Edinburgh I made it a priority to get back to this place. Even on the days you cannot be bothered, when your meet with a smile, and the lack of zombies on their phones, taking videos or selfies etc reassure that the workout will be worth it.

I decided to get a gym membership here and it was easily one of my best decisions ever! I LOVE Elysium and the Crossfit Gym on the bottom floor. The trainers and members have been friendly and the gym culture is impressive. I also love the huge selection of quality machines and the loud music played on the crossfit level is empowering. I get really excited before each workout because even though they are extremely tough, it's my favorite part of each day. The gym is also clean and there is a water fountain on the second level. I strongly recommend it!