Gateway Insurance Services Ltd
Edinburgh-based insurance broker covering home, motor, and liability, recently under new ownership.
What customers love
- Significant premium savings, e.g. £200–£500 on existing policies
- Named advisers Gareth and David praised for patience and clarity
- No sales pressure; advice given only when requested
Worth noting
- Post-acquisition ownership change reportedly degraded service quality noticeably
Best for
Homeowners and drivers seeking competitive quotes with personal adviser support
Attribute scores
Recent reviews
Had good service here for several years, just paid my premium and never needed anything. Recently, apparently the company was acquired, and could not get any help, just trying to pay my annual premium and they won't help. Imagine if I needed to file a claim. Customers should be aware that these good reviews are not applicable since the company was acquired, not the same service.
Exceptional Service from Gateway Insurance Services. I can't express enough how grateful I am to Gateway Insurance Services in Edinburgh for helping me navigate the process of buying my first home. From securing the best insurance to handling all the paperwork and details that I was unsure about, they made what can be a stressful experience incredibly smooth and easy. David, in particular, has been fantastic, his professionalism, knowledge, and patience made all the difference. He was always available to answer my questions, no matter how small, and ensured everything was handled seamlessly from start to finish. I have never felt more confident and at ease during such a big life decision, thanks to the outstanding service from Gateway. I would highly recommend them to anyone looking for reliable and professional support with their insurance or home-buying journey. Best regards, Joy
I contacted Gateway in regards to my car insurance, I had been given a quote which I thought was excessive. Gareth and Stephen reviewed my policy and managed to obtain me a fantastic price and saved me over £200. A highly professional company and very prompt in their actions, I would highly recommend Gateway Insurance Services to any of my family and friends.
Would highly recommend Gareth at gateway Insurance. I have used Gareth for my own personal car, both vans, public liability, contents insurance and many more! The customer service is second to none. Absolutely fantastic. Excellent service. Price is by far the cheapest I got quoted although I would definitely use this company regardless of price due to the great insurance services I've received. Best insurance company by far! Thanks Gareth.
I would like to highly recommend Gateway Insurance Services to anyone who is about to renew their insurance. Gareth is courteous, professional and thorough in all his transactions. Truly astonishing quotes were filed the same day, queries were then handled swiftly, even providing advice on the numerous options and jargon used. No sales push at all, it was my decision to go, no-go on options and services, but advice was there when I asked, so this is how he earned my confidence, that and saving me £500.00 a year on combined building and contents. Outstanding. Mike