Gateway Insurance Services Ltd
Edinburgh-based insurance broker delivering strong service through knowledgeable advisors, though recent acquisition has impacted operational consistency.
What customers love
- Proactive renewal management and policy optimization
- Knowledgeable staff who handle complex business insurance
- Significant cost savings through multi-insurer approach
Worth noting
- Service deteriorated after company acquisition; difficult to reach
- Refund processing delays and unresponsive to follow-up communications
Best for
Small business owners and homebuyers seeking personalized insurance advice and cost optimization.
Attribute scores
Recent reviews
Had good service here for several years, just paid my premium and never needed anything. Recently, apparently the company was acquired, and could not get any help, just trying to pay my annual premium and they won't help. Imagine if I needed to file a claim. Customers should be aware that these good reviews are not applicable since the company was acquired, not the same service.
Exceptional Service from Gateway Insurance Services.<br><br>I can't express enough how grateful I am to Gateway Insurance Services in Edinburgh for helping me navigate the process of buying my first home. From securing the best insurance to handling all the paperwork and details that I was unsure about, they made what can be a stressful experience incredibly smooth and easy.<br><br>David, in particular, has been fantastic, his professionalism, knowledge, and patience made all the difference. He was always available to answer my questions, no matter how small, and ensured everything was handled seamlessly from start to finish.<br><br>I have never felt more confident and at ease during such a big life decision, thanks to the outstanding service from Gateway. I would highly recommend them to anyone looking for reliable and professional support with their insurance or home-buying journey.<br><br>Best regards,<br>Joy
Stephen... thank you! You didn’t even mention that you saved us £600 in premium over last year. U da man!
For some reason, my initial review and 5 star evaluation doesn't hold true anymore. I've had to cancel an insurance following a business closure two months ago and after tens of calls and emails, I still haven't received the refund I'm due. Every time I call I'm redirected to a call center who pretend to be the actual company (which is obviously easy to detect it's fake) and almost no replies to my emails. Extremely hard to get in touch with Gareth for most of July and August. To say I'm disappointed is quite an understatement, beyond the fact I've lost money in this story. I wouldn't recommend anymore.<br><br>------------------<br><br>Great and efficient service. I received all the information needed and a great follow-up afterwards
A fantastic service every time I deal with Gateway Insurance. Proffesional, helpful and always delivers what they promise. I wouldn’t go anywhere else.
Having dealt with Gateway Insurance for years now, I wouldn't consider taken my business elsewhere.<br>Very pro-active at the point of renewal and i would recommend to anyone looking to insure their homes or business going forward
Gareth done a fantastic job dealing with my case. Always happy to be contacted at anytime with queries etc. Such a helpful person 🌟🌟🌟🌟🌟+. Thank you very much Gareth!!!
having used Gateways services myself I couldn't recommend them enough!
Excellent customer service. Stephen always deals with my often last minute requests very promptly and efficiently! Wouldn’t use anyone else now to deal with our property portfolio :-)