Milards

4.9·442 reviews
5 Wemyss Pl, Edinburgh EH3 6DH, UK, Edinburgh, Scotland
Veted AI Summary

Edinburgh letting and estate agency with attentive staff but mixed tenant deposit experiences.

What customers love

  • Named staff members praised individually for proactive communication
  • Repairs and maintenance issues resolved quickly by property managers
  • First-time landlords guided clearly through letting process

Worth noting

  • Deposit withheld after long tenancy ended due to property sale
  • Tenants given very short notice to vacate when property sold

Best for

Landlords seeking a managed letting service for Edinburgh residential property

Attribute scores

Quality of Work72
Established80
Responsiveness82
Customer Rating98
Price vs Market50

Recent reviews

David Grant2mo ago

My wife was looking to rent out her flat to coincide with the joint purchase of our new main residence. As this was the first time either of us had intended let out a property we contacted a few letting agents to sound them out and by far Milards was the one who stood out. Both Amir and property manager Kyle provided us with invaluable information and explained the various options available to us. Everything went amazingly smoothly and without stress. If you’re looking to rent out your property I would certainly recommend you give them a try.

Jessica Swift2mo ago

Great experience dealing with Kyle and the Milards team - he’s proactive, knowledgeable and solutions focused which has made things really smooth and stress free! He’s also incredibly responsive and has very quickly resolved any repairs or issues. Much appreciated. Thanks again, Kyle!

Reese Nicol2mo ago

I had a fantastic experience with Milards, and I can’t recommend them highly enough. Everything was handled professionally, efficiently, and with genuine care. A special mention has to go to Rosie, who was absolutely brilliant throughout the whole process. She was approachable, knowledgeable, and always quick to respond to any questions I had. Rosie made things smooth and straightforward, kept me informed and went above and beyond to help. The whole team at Milards are great, but Rosie really stood out for her dedication and support. If you’re looking for an estate agent you can trust I highly recommend Milards.

Roy McInnes5mo ago

My first point of contact with Milards is Sophie Sharp, Property Maintenance Coordinator. She’s always extremely pleasant and helpful and ensures prompt action on my issue, whatever that may be..! She’s a definite asset to Milards in the way she performs her role, much appreciated, R M Mc Innes, 36/2 Kimmerghame Place, EH4 2GE.

A ozkan5mo ago

I was a client of Millard for almost five years, and unfortunately my experience ended very badly. After years of renting without major issues, I was suddenly informed that the property had been sold and that I needed to move out within a very short time. This came as a shock, especially after such a long tenancy. I was told that once I moved out, my deposit would be returned. However, after I left the property, Millard created multiple excuses to avoid returning my deposit, despite their earlier promises. Later, I found out that the property was rented out again, which makes the situation even more disappointing and unfair. Based on my experience, tenants should be very careful. You can be asked to leave the property at any time, and promises regarding your deposit may not be honored. If you ever need to move out, I strongly advise making sure you receive your deposit before leaving, as they may later find reasons not to return it. I would not trust this company again and do not recommend them to others.