Northwood Edinburgh

4.6·467 reviews
13 Comely Bank Rd, Edinburgh EH4 1DR, UK, Edinburgh, Scotland
Veted AI Summary

Edinburgh-based estate agent offering lettings and sales with strong customer service, though consistency varies by staff member.

What customers love

  • Professional video marketing and property showcase quality
  • Individual staff members who are attentive and responsive
  • Smooth, stress-free rental and sales process management

Worth noting

  • No-show viewings without advance warning or apology
  • Unresponsive to maintenance issues and tenant complaints

Best for

Landlords and tenants seeking professional, communicative property management in Edinburgh.

Attribute scores

Quality of Work94
Experience80
Responsiveness93
Customer Rating92
Price vs Market Avg.75

Recent reviews

Charlie Paterson2mo ago

Northwood have been extremely helpful and professional during my letting experience with them. Tom Andor has been my property manager for some time now and has been very attentive with any enquiries I’ve had. Can’t thank him and the team enough.

Andy Gray2mo ago

We had a fantastic experience with Fiona and Jay at Northwood from start to finish. They were friendly, professional and kept us updated throughout the whole process, making what can be a stressful experience feel much easier. The marketing was excellent, particularly the video they produced for the property. It looked fantastic and really showcased the flat brilliantly. We were genuinely impressed with the quality and felt it made a real difference. Communication was always prompt, they were proactive in keeping things moving, and they were a pleasure to deal with throughout. We’d happily recommend Fiona, Jay and the Northwood team to anyone looking to sell their home. Thanks again for all your hard work!

Angel Ortiz2mo ago

Lived at a Northwood managed property for 4 years. They were responsive and attentive to us. When my wife moved in to live with me they were very quick in processing all the paperwork we needed for her move. When our landlord decided to sell our flat, they offered us support in applying for new flats. If the landlord had not sold the flat we would have happily stayed there many more years.

skhy gladman3mo ago

We had a great experience with Northwood as our rental agency. We were with them for almost 3 years and our agent was Nathan Steyn. Nathan was incredibly responsive and always helpful. Anytime we needed anything fixed, he helped to ensure contractors attended as quickly as possible. We are Australians who moved to Edinburgh and thus, came with a lot of questions as we had never lived abroad before! Nathan made us feel very comfortable and never made me feel silly for asking any kind of question. He also helped our other Australian friends move into the flat after we left and was excellent throughout this process. 5 stars!!!

Lucy Vagnerova3mo ago

Highly recommend Northwood Edinburgh! I needed a reliable letting agent to manage my flat in Edinburgh while I relocated to London for a year. From the very beginning, Northwood stood out for their friendly, approachable, yet thoroughly professional approach. They are true experts who handled everything with care and efficiency. They represented me exceptionally well, from preparing the flat to go on the market to managing all tenant communications throughout the tenancy. I felt completely supported and informed at every stage. Thanks to their excellent service, I could focus on my new life in London with zero stress. I worked with several members of the team and was especially impressed by my final agent, Nathan Steyn. He was incredibly communicative, engaging, and always on top of things. Everything was handled smoothly and professionally. If you're looking for a trustworthy, responsive letting agent in Edinburgh, Northwood is the one. I wouldn’t hesitate to use them again! Thank you for all your help Lucy V

Deborah Chesire3mo ago

Excellent communication by the team. Service was quick and reliable and concerns were resolved.

Phoebe Cournane3mo ago

We have had a good experience with Northwood in moving tenancies - Corinne made the process easy and provided all the information we needed to make the move smooth, and has been very responsive to additional queries we may have had!

Jim G4mo ago

Looking at renting, but still bit unsure on the process, spoke to Jess and she was fantastic, cleared up all my queries. Definitely recommend

maggie zane4mo ago

Fantastic experience with Jay at Northwood, would highly recommend her. She was incredibly helpful, friendly, and communicative throughout the entire process, always keeping me updated and responding promptly to any questions. Buying a flat can be stressful, but Jay made everything feel smooth and straightforward by managing communication between myself and the seller so effectively. Thanks so much Jay, for all your hard work and support. It was an absolute pleasure dealing with you, and I’m so grateful for everything you did to help make my flat purchase happen.

Alan Ross4mo ago

Never any problem here. Usually deal with anything by email. Just off phone with Nathan … charming and efficient. Everything dealt with in one simple call. Many thanks Nathan… regards Alan.