Umega Lettings & Estate Agents
Edinburgh lettings agency with excellent staff and viewings, but inconsistent maintenance responsiveness.
What customers love
- Staff like Matthew, Krystian, and Rachel go above expectations
- Smooth onboarding and property management coordination process
- Prompt maintenance follow-up and responsive tenant support
Worth noting
- Slow response to repair requests despite initial promises
- Aggressive late rent collection policies versus lenient repair timelines
Best for
Tenants seeking Edinburgh rentals with attentive viewings and smooth onboarding.
Attribute scores
Recent reviews
Amazing experience letting a place with them! Lou especially helped me out a lot with sending me prompt emails and making the transition to the onboarding team so smooth! Excited to begin my tenancy with them!
Had a viewing on Friday afternoon with Matthew hixon and what a pleasure it was, he was so attentive, answered all our questions and was very informative, He also arrived early which was perfect as we had to get off on a long drive after the viewing, We couldn’t have asked for better, and the property we viewed was exactly as advertised and in a lovely area, fingers crossed it’s our next home 😊
We had a great experience with Umega, and Millie was super helpful as our property manager throughout our tenancy – friendly, attentive and helpful. Thank you!
Had a viewing with Matthew, showed us a perfect property for myself and my partner, great service, answered all our questions well.
Very friendly and helpful service at my property viewing, would thoroughly recommend for anyone looking to rent in Edinburgh!
Matthew Hixon was great to deal with for a recent viewing. He was punctual and had great information about the property - such a breath of fresh air!
Krystian has brilliant communication and really takes into consideration individual clients needs. Natasha, newly in, seems to similarly be very keen to ensure clients are looked after.
After a bad experience with another letting agency, it was refreshing to choose UMEGA. I would like to thank the letting and estate agency team, the coordinator team, and the negotiator team— in particular Rachel, for guiding me through the onboarding process in such a smooth, friendly, and trustworthy professional manner. I highly recommend UMEGA, especially their property negotiator, Rachel. 👏
Very professional correspondence, Nikole Maliavskaja was very supportive throughout the whole process
Matthew was a great help and very knowledgeable agent for our viewing of a lovely property to rent in Marchmont area.