Impact Glasgow

The team did a great job on our bathroom. What started a single toilet replacement unfortunately turned into a major building job - including new flooring, repointing a wall, full new plumbing as well as new toilet and sink. Jason and Alex were really reliable, worked very hard and communicated really well throughout, as did Martyn. Jason and Alex were also both very conscious of our house cat, always checking where he was before opening doors and leaving windows open. The job has been done to a high standard and we highly recommend them for both big and small jobs - the team is really diligent and we are very pleased with the work.

Martyn and his team were fantastic!! Impact project managed with the initial water ingress. They provided great communication, all trades, kept us fully up to date with all renovation of the kitchen installation and adjacent rooms effected. Jason and Alex were especially helpful, friendly and lovely to have around. Highly recommend.

We had Impact in to fit a new PVC back door and do joinery work around the house and garden. Results are great and we’re already looking at future work.

I had the chance to admire Impact's handiwork recently at a friend's house. He's had his kitchen done by Impact and says he's as pleased with the end result as he was with the entire process. Good communication thru'out, the whole team were professional and friendly and always left the place secure and tidy at the end of each day, and you can see from the pix that the standard of their work is really high.

Managed to reach the character limit so I'll try very shortly summarise our experience. We didn't receive any quotes or estimates for the huge renovation project because they claimed they couldn't tell what problems might occur under the floors, behind the walls etc. Seemed sensible at the time but good builders WILL quote you for work they know can be done irrespective of problems that aren't immediately identifiable visually, like how much to fit a kitchen, rewire, plaster and create partitions, etc. Stupid of us to continue. They reinforced joists and laid out plumbing pipes downstairs before removing the load bearing pillar so we ended up having to cut through all that work they did because they did this job backwards and in reverse order. "Project manager" tells me "I didn't know you wanted the pillar gone" despite having the plans and architectural drawings half a year ago. The shower tray doesn't fit the shower area so that's going to cost us to fix it long term - they refused to take responsibility for this. They gave us surprise bills like a plumbing estimate for over £5,000 because technically they only quoted for "internal plumbing" and not connecting this to the sewage system outside. This is despite the fact the eventual quote we did receive explicitly said "ALL domestic plumbing." Costs and prices are overcharged, like £2,000 for the material cost of plywood in a tiny bathroom. Once we got the late quote 4 months in, we told them we didn't want to continue with them and to only pay for what they did so far. They ended up charging us an extra £12,000 because this supposedly was to make up for a bunch of discounts and other things they left out to try help us finish the project. "Discounts" and leaving stuff out was never once was agreed upon or talked about. Plenty of issues and problems with this company, this is mostly just the bulk of the issues we had.