Sheila Wheels Car & Home Insurance

I went on line to get a Home Insurance quote<br>Sheila’s Wheels came up cheapest. As a Level 8 Google Reviewer, I checked their ratings - abysmal.<br>I then tried to ring them regarding a query on their quote. Given two options, none of which dealt with my needs and then hung up.<br>Wouldn’t touch them with a barge pole.<br>If a company cannot bother to employ a human to resolve a query or problem, do not go near them. Shocking service and lost a very good customer.

Please see photo clearly just a broken plastic bumper yet Sheila wheels only go by a video of car and instant reply back right off and then harassing salvage company wanting to collect, now i know far to well that car be repaired back on road next week, and profit made.<br>All done for £650 all in on a car with a valuation of 2000 on we buy any car and 2800 on motorway how on earth is that a right off at £650<br>Week ago genuine mistake by my daughter with her adhd son having a meltdown in back of the car she struck the security bollard with her car. Shellas wheels asked for video of damage to car which was only the bumper on the car which is plastic yet straigh away it came back as beyond economical repair and there salvage agent would be straight round to dispose of. Now I know full well that car would be back on the road in a week. So no one from shellas wheels physically looked at the car purely just up loaded video. Local garage agreed just bumper on line price patent part £151 plus paint plus fitted £600. How on earth is this a write off. It gets worse no responce from shellas wheels even there complaint email add nor their ceo email address, no responce to the company that own the bollard which is charging us £115 for replacement part damage and ive had to ask my father to pay from his pocket because I believed I would be covered with fully comp insurance? How wrong I was. As no answer to emails my father is now going to pursue them with fca as a complaint and as for the monies small claims court is coming there way next week.<br>Awful no responce from any email sent to them

Utter crap customer service.<br>Have a policy and needed to add my son.<br>Online couldn’t quote and said speak to specialist.<br>Spent 30 mins doing that with same outcome because he isn’t 21 years old.<br>Wasted nearly an hour of my time when they knew his age (19) and should’ve just said couldn’t quote.<br>Instead went thru EXACTLY the same questions with same outcome.<br>Raging.<br>Won’t be renewing my two policies in due course.

Absolutely fantastic insurance company with heart I'm right place. Highly recommend if you would like to be treated like a valued customer you deserve to be. This one is a gem.

Been shocking since my crash into the 3rd week now and no contact whatsoever from them ive had to contact them myself for updates for whats actually happening, was told oh the 5th of December that the estimate had been sent back from the garage to the insurance engineer and has not even been reviewed or accepted by the engineer yet to allow the garage to proceed or for me to know if its actually a write off due to the estimate being too much, 2 live chats and a phone call later and im still no further forward just told on the phone call an email has been sent to the engineer and they will get back to me "if he actually decides to look at it" she rang everyone involved but cant ring the engineer of their own insurance company to get them to let her know whats happening which is bizarre to say at the least, surely you'd give them a call to see whats happening and get him to respond to the garage estimate to get the ball rolling as its coming up to 3 weeks since they actually received the estimate from the garage, I wouldnt be as bothered but its difficult enough to get to work as it is on public transport let alone the Christmas schedule coming up with things running less and on limited times. 1 star is being generous

I wish I had checked reviews beforehand

Half-finished plumbing job on emergency cover I've paid for. They had some sort of admin/detail dispute with the insurer, Esure, and kept claiming it was sorted, plumber would call. I've spent an entire day on the phone because of it, and now awaiting plumber again tomorrow morning. Staff I spoke to were nice, but their disupte is being shielded from me while they argue - that's totally disgraceful.

Simply awful !!!<br>I spent 53 minutes using the chat line and did not resolve anything. The following day I spent 46 minutes on the phone (0345 numbers are not free if I am not mistaken) and I was transferred to 5 different departments. Majority of the people I spoke to had poor telephone manners, not clear communicators<br>Five times I had to confirm my personal details and each time I was told that I was transferred to the wrong department. The final person I spoke to could not confirm that information that I was requesting and told me that I would receive a call to discuss the details. Let’s hope that this call will indeed answer the query.<br>Almost 2 hours wasted in 2 days and I am still none the wiser.

Fine, but lots of features don't work online!