Robb Residential

4.7·347 reviews
176 St Vincent St, Glasgow G2 5SG, UK, Glasgow, Scotland
Veted AI Summary

Glasgow letting and sales agent with excellent rental support but inconsistent maintenance communication.

What customers love

  • Rachel's exceptional responsiveness and friendly support
  • Smooth, well-organised rental and sales processes
  • Patient guidance for first-time and international renters

Worth noting

  • Move-out process unprofessional; staff exploited inexperienced tenants
  • Maintenance delays and unresponsive property managers during tenancy

Best for

First-time renters and students needing patient, supportive guidance through lettings.

Attribute scores

Quality of Work78
Experience80
Responsiveness75
Customer Rating94
Price vs Market Avg.75

Recent reviews

Jacob Wilson2mo ago

We were provided with consistent and useful communication whilst we were searching for a flat, and that continued when we were preparing to move in to a flat as well. All of this made it easy and pleasant for us as first-time renters, and ensured we weren’t overwhelmed at any point.

Bonita Barclay2mo ago

We had the most incredible experience with Rachel and Colin at Robb Residential. Rachel has been so kind and helpful, and Colin gave us incredible, in depth tours of the flats we viewed. Could not have gotten our flat without them!

Eleanor2mo ago

I rented with Robb Residential for a year and the tenancy itself was great. No issues with maintenance or communication during that time. However I would strongly warn others about the move-out process. It was a completely different experience. Kieran in particular was extremely unprofessional. He spoke down to young tenants and took advantage of their lack of experience, which made a stressful situation much worse. It got so bad we almost had to take legal action to resolve it. That should never happen after a tenancy with no issues. Great company during the tenancy, but the way they handled the end was unacceptable. Management needs to address this and be accountable for the way they treat students and take advantage of people needs to change.

Tunde Mango3mo ago

We haven’t moved in yet, But the setting up process has been very good. Every interaction we’ve heard with Rachel has been outstanding! So so friendly, I can’t believe it, She’s a pleasure to talk to you and very efficient at getting things done. There have been minimal complications and everything has just gone really smoothly and well. Thank you very much

Anne Slinger3mo ago

I engaged Robb Residential after meeting Charlotte who was supremely professional, giving me confidence that they were the right company to market my property for sale. Shortly after I spoke with Carolyn who organised the valuation, brochure and subsequently the viewings. Within days I had three offers. Throughout the whole process Carolyn kept me well informed with daily updates, advice and how best to proceed. Her vast experience in selling property proved invaluable. I doubt there is a better negotiator and communicator in the Estate agency profession. It is clear she really cares about her clients. I have no hesitation in recommending Robb Residential. Thank you!

Jack Parsons-Munn3mo ago

We have had an amazing service from Robb Residential. Every member of the team, from viewing through to receiving the tenancy agreement has been extremely helpful and friendly throughout. We haven't ever felt pushed to make decisions quickly. Instead, the team were focussed on supporting us to make the right decisions for us.

jonny3mo ago

Robb residential were great with us, rachel was fantastic with us for getting everything sorted for us with no problem

louise Hatton3mo ago

Exceptional service and attention to detail. Nothing was too much trouble. Thank you Jacqueline for making everything so easy . Highly recommend

Harly Tierney3mo ago

Helped us massively when we were in the application process for the flat, very understanding team.

Franz Stuecker3mo ago

Rented a flat as an international student. The process used to be an absolute pain and took weeks to get organised. Luckily we had Rachel McCann as our agent. She was quick to respond, always friendly and incredibly helpful. Thank you for making it all happen! I can only recommend Robb’s team.