Belvoir Sales & Lettings

An absolute joke of an agency. Left us without hot water or heating for months on end despite us calling and calling for it to be fixed. (The boiler was held together by tape!!). Never answered any calls or emails. Took 3 months to repay our deposits despite multiple voicemails and emails (all of which went unanswered). I would never recommend this agency.

Had a horrible experience with belvoir. Me and my friends went to see a flat which took about 2 weeks to organise because they canceled (an hour before) and when we finally got to the viewing, the whole place was filled with mould! Every room, spanning over walls, windows, doors etc. Joe was quite dismissive of our questions and seemed frustrated about the mould himself (residents inside stressed that they had tried and failed to contact him). We were willing to look past the state of the flat and were also promised notice of others flats being available, however, despite reaching out at least 10 times, we never got a response. I don't think this is an agency that anyone let alone students can depend on, as we were completely left in the dark and it appeared the current residents were aswell.

This place masquerades as a legitimate business however I urge you to be very cautious if you are a student or are the parent of a student considering using them for accommodation. Initially they seem ok but once you’ve signed up to a contract you can more or less consider that that’s the last you’ll hear from them. If you have issues with the property they are very very very slow to respond to allocating contractors to fix problems. They rarely respond to any correspondence regardless of how you try to contact them. When your tenancy is coming to an end you have basically zero chance of getting your deposit back. There is no method to get in touch with them - they simply don’t answer emails, their office is always vacant and phones ring out. They assume student tenants will not chase up their sizeable deposits. Therefore it’s really stealing money from people. These people need investigating by some sort of regulatory body. My son and his fellow tenants are currently chasing up their deposit now for months with not much success. Please save yourself the hassle. Avoid these rogue letting agents.

Both Joe and Dianne have been incredibly helpful over the past four years that we've been associated with Belvoir Stirling. They're easy to work with, quick to sort out any problems and have an excellent knowledge of the local property market. Can't recommend them highly enough!

I rented a flat from Belvoir last year and and the service they provided was excellent! My flat mate and I dealt primarily with Dianne who was always very accommodating and efficient whether it was dealing with problems that arose at the property or whenever I had to drop in to borrow their set of keys when i had locked myself out of my flat. Overall, Belvoir provided a very professional yet personable service and were excellent throughout our tenancy!