ST Appliance Repair Barcelona

Bad experience. My Samsung refrigerator was accumulating water under the vegetable drawer. The technician, Abraham, came to my house and unclogged the drain hole. The next day, there was water again in the same spot. The technician returned and didn't know what to do. When I called him to tell him that everything was still the same, he gave me a long explanation about how the polystyrene panels were designed to collect moisture, and that sometimes they were defective from the factory and there was no solution. I searched on Google and asked AI, and they gave me the solution. In Samsung refrigerators, some part of the No Frost system often freezes up, and unplugging it for 48 hours solves the problem. I unplugged it for 48 hours, and it's been working like new for two months now. The worst part is the explanation he gave me about how the polystyrene panels aren't for insulation but rather for accumulating water from inside the refrigerator. Response to ST's reply: On the second visit, the technician found that water had accumulated again and, indeed, he removed the interior panel again and checked that the drain wasn't clogged. He performed a few more checks and left. The refrigerator began accumulating water again, so I called him on the personal mobile number he provided. He said he was very surprised and would consult with colleagues. A few days later, I called him again, and he told me that the problem was irreparable because the polystyrene panels were saturated with moisture. He said it was a manufacturing defect in the polystyrene injection process and that he was sorry, but there was no solution. I searched online and asked AI and found the solution: in Samsung refrigerators, sometimes a part of the No Frost system freezes up, and the solution is to unplug it for 48 hours to allow the entire system to defrost. I unplugged the refrigerator for 48 hours, and since then, it has worked like new. It has never accumulated water again. This is exactly what happened. I understand they might not want to publicly admit the mistake, but it happened just as I've described. You can test it yourself. Ask Google's Gemini AI, and it will explain that this is a common fault in some Samsung refrigerators and that the solution is to unplug them for 48 hours.

I'm very happy with the service. This is the second time I've used them, and both technicians who came to my home were very professional, friendly, and respectful. I will definitely use them again as often as needed.

Efficient and fast. I had to replace the lid on my Bosch washing machine. The part arrived quickly, just a few days, and the technician, Pavel, proved to be an excellent professional, resourceful, and reassuring throughout the entire process. Highly recommended.

Quick and efficient service. The technician was very friendly. He had my washing machine fixed in less than an hour.

O serviço foi rápido e efetivo! Fiquei muito satisfeito.