aProperties Real Estate Madrid

I had a very disappointing experience with A Properties Madrid. This review reflects my personal experience with the service provided. While my main contact was the agent Gabriela Ortiz, the problem was not limited to one person. Communication throughout the process was extremely poor. Messages were frequently ignored, visits were discussed but not properly confirmed, and follow-ups often received no response. On two separate occasions, I explicitly asked to be assigned a different real estate agent due to these issues. Each time, I was told that another agent would contact me, but this never happened and no one followed up. Despite clearly expressing interest in visiting multiple apartments and being ready to proceed quickly, there was a complete lack of organization and accountability. This caused unnecessary stress and wasted a significant amount of time. In a competitive rental market like Madrid, professionalism, responsiveness, and basic follow-through are essential. Unfortunately, this agency failed on all three. Based on my experience, I would not recommend A Properties Madrid.

Great experience with aProperties rentals and with Elena Basquero. She perfectly orchestrated aProperties team to provide me with lots of candidates for my house. Always availabe and with an honest approach to help out whenever is required.

Alvaro is an outstanding realtor and property manager. He has made our experience truly seamless from start to finish. Alvaro assisted us with everything from rental contracts and payments to moving and maintenance. Every request was addressed promptly, and the coordination was impeccable. Highly recommend!

We were very fortunate to work with Francisca in locating an apartment in Madrid during high season. We got in touch with aProperties on a Monday, and we were in the apartment by Friday of the same week. Francisca hustled to get us in to the apartment, she advocated for us to our landlord (also a good guy), and guided us through a process we were new to, being from the U.S. She was hyper communicative and we never had to wonder where we were in the process, which was very appreciated when you need to secure housing in under 7 days. Thank you Francisca!!

Thank you!! On very short notice, I needed to secure a 5 month rental for my son and his two friends coming from the USA. We had a signed contract and had paid in full for an apartment using a different rental company only for them to cancel the contract for no reason 6 days before we were moving in. Long story short, i found a wonderful apartment and contacted the listing agent, Diego. Within a day we had a signed contract. Diego was so helpful in making this happen so quickly. Having not seen the unit in person and was only going by the pictures online, he was very precise in going over the entire apartment as if we touring in person. When we arrived the unit was EXACTLY as pictured. Such a great experience dealing with Diego and aProperties Madrid. Thank you again for everything!!