Dils Lucas Fox Valencia

My experience with agent Lorena Burguet couldn’t have been better !!! Lorena took care really well of every aspect of our rent, from the understanding our expectations until the contract signing and follow through. During the whole process, Lorena showed all the desirable qualities of a diligent agent, as she were super fast with all the actions, anticipating all kinds of possible issues and giving super simple and direct solutions which resulted to be of the best interest for the client. Lorena never shied away from contacting me, our landlord or any other entity in order to make those connections work in a fast and efficient way. I’m overwhelmed by the quality of service delivered by Lorena and really happy she helped us finding a perfect place for us, saving us from the headaches and making it look really easy. We are totally satisfied!d

What an experience! Working with Ben was an absolute pleasure. His understanding of the market, ability to translate the Spanish buying process into terms familiar to myself as an expat buyer, and his willingness to push to ensure I got the terms I sought agreed to were all second to none. He brought a number of highly capable contacts to the table to take complimentary roles in the deal (Lawyer, Mortgage Broker etc), who added a significant amount of value to the purchase process. He went above and beyond to receive items being delivered pre-completion to ensure I had them in my unit, and that I could move in as soon as the purchase completed. Would highly recommend, and will certainly use again for my next Valencia property transaction. Thanks Ben!

Just relocated to Spain. I started searching for an apartment on Idealista and apparently fell straight into the trap of agencies looking to rip off foreigners with fees. I just wanted to see ONE apartment I knew I wanted, but this agency insisted on wasting my time showing me multiple listings I wasn't interested in and never asked about. I only realized right before the signing that this agency (Lucas Fox) was illegally pressuring us to pay realtor fees when in fact recent legislation has determined all fees should be paid by the owner. As a result, I didn’t have enough time to research, renegotiate, or back out. I tried multiple times to call Lucas Fox on it during the signing process but they were extremely insistent and predatory about it in a way that surprised me. They made it clear they wouldn’t give us the keys unless we went along and signed and paid everything they asked. During the process, I asked them repeatedly if this was legal, and they just confirmed it was over and over again. Finding a place here is not easy which is why we couldn’t easily drop out to go with a rental by owner. I have spoken with the several locals here since who insist the agency and owner’s actions were fully unethical and illegal. I am a frequent traveller so the tourist tax isn’t new to me and I don’t usually get too bothered about it. But something about this situation really has really left me with a feeling of disgust and loathing that can't shake. Perhaps the blatant illegality of it? Or that I am inadvertantly part of the problem by paying and participating in this shady corrupt system? All in all, it has really cast a shadow on my impression of Spain. I hate that I now have an ongoing contractual business relationship basically against my will with people who i no longer respect or believe to be honest (both the landlord and the agency). I know i can report the agency and hire a lawyer and sue to get the fees back. I probably will on principle. How is it possible in a developed country that is part of the EU to disregard a clear law that leaves such an expensive and blatant paper trail, without incurring a wave of lawsuits and investigations? Anyway, wanted to post this here so hopefully someone else can avoid this trap I stepped into. If you are someone who has dealt with this as well, be sure to report the matter and hire a lawyer. Edit for clarity: The Ley de Arrendamientos Urbanos (LAU) reform of 2019 states that in long-term rentals (12 months or more), agency fees must be covered by the landlord. We specified long term, but i believe the agency structured an 11-month contract as a purposeful loophole. Under Spanish law, what determines a long-term rental is not just the contract length but the actual intended use of the property. If this will be my primary residence, then the protections and regulations of the LAU should still apply.

Working with Anna Khuade at Lucas Fox for the purchase of our new home was a wonderful experience. We were nervous, as it was our first time buying property in Spain. Anna led us through every step of the process which helped put us at ease. She went above and beyond, showing us several properties, translating every document into English, and explaining everything we needed to know. She is detail-oriented, communicative, and thoughtful. I highly recommend working with her and the team at Lucas Fox!

The service provided to us by Lucas Fox was absolutely remarkable. From the very first contact we found in Carmen Freund a very high degree of professionalism, motivation commitment and savoir-faire. First, her vision and proactivity to announce the property at the right moment even though there were still renovation works going on - on this point I would also like to praise the very high quality of the work done by the photographer. Second, her Incredible sense of intuition which allowed her to detect in just three visits the right profile of potential tenant fully matching our interests. Third, her very serious commitment, calling me abroad on Friday evening and Saturday morning to ensure that the only window of opportunity for a visit by the potential tenant, which was on Saturday evening, was not missed. And fourth, her remarkable mediation skills which allowed her to steer the negotiations and discussions, not always easy, to a satisfactory agreement for all parties. Congratulations and great thanks, Carmen, for your excellent job!