Cangurín

We used Cangurín for the first time to clean our Lumon window gallery. The glazier, Pedro, was punctual, friendly, and super efficient; he left everything spotless.

It's a disgrace. They charged me almost 500 euros to clean an empty 60-square-meter apartment, and I ended up cleaning it myself after making them come a second time. I insisted on cleaning the bathroom since it had been rented and had a strong smell of urine; the smell didn't go away until I cleaned it myself. They claimed it was the pipes to justify their actions, but that wasn't the case. Three women and a man shouldn't come with three bottles of the cheapest cleaner you can buy at the supermarket and a scouring pad. The women, wearing skinny jeans, instead of bending down, just sprinkled the product and stepped on the scouring pad. Then a quick rinse and off they went. Their shoes were sticking to the floor. The doorknobs were sticky only on the front, the back was sticky. The kitchen cabinets were just like the floors, all covered in grime. It doesn't smell clean at all, and they didn't even look at the chewing gum on the floor. The bidet was clogged with hair from the drain. I could go on and on, and to top it all off, Yolanda, the manager, defended them when I complained. A complete lack of professionalism. Don't waste your money with them; it was shameful.

A real disappointment! We hired them for a full apartment cleaning. First, they came to assess the condition of the apartment, and we agreed on the desired results (a complete cleaning, including the inside of the few pieces of furniture). They then sent us a quote, which, although high, we accepted because they assured us everything would be spotless. The shock came the next day when we found they had only done a very superficial cleaning, using dirty materials that had left residue, and there was no clean smell in any of the rooms. The photos show how they left the inside of the furniture and all the dirt we had to remove ourselves afterward. They finished on a Friday evening; we cleaned on Saturday and informed them. On Monday, they offered to come back and touch up what we had obviously already cleaned. The subsequent conversation with the manager was very unpleasant. When I asked if these were their cleaning standards, she told me it was because we hadn't paid enough (even though they send someone to assess the property first and then prepare the estimate based on that). If you're looking for professional cleaning and good customer service, this is not the company!

"A terrible experience with this company. We hired them to deep clean a small apartment (1 bedroom, bathroom, kitchen/dining room, and terrace) that had a strong cat urine smell. After the initial assessment, the manager took note of all our instructions, including cleaning the terrace, sofa, and closets. However, the result was disappointing. The bad smell didn't go away, and they didn't perform basic tasks like sweeping or mopping. Despite their promises, the cleaning was superficial and clearly insufficient. I wouldn't recommend this service to anyone." I'm editing my review to respond to yours. As you can see in the photos, they didn't clean, they didn't do their job, and they didn't keep their promise to eliminate all the smell. You're lying again about paying the bill, since I only paid half, and I should be grateful I did because you didn't deserve even that.

Super