Hello Clean Hemstädning
Stockholm house cleaner with concerning patterns of overbilling, incomplete work, and dismissive customer handling.
What customers love
- Pleasant, respectful cleaners who take pride in work
Worth noting
- Significant overbilling and double-invoicing of customers
- Cleaners leave work incomplete, miss basic tasks like dust and crumbs
Best for
Not recommended; severe billing and quality control issues make this unreliable.
Attribute scores
Recent reviews
I signed up for HelloClean's weekly cleaning service, and it has been nothing but a nightmare. First, they sent a cleaner who openly admitted she "had no experience, planned to do as little cleaning as possible until she found another job, and didn't care about the work at all." The next cleaner actually broke items in our apartment and flat-out denied it, completely ignoring the fact that I have video surveillance. On top of that, cleaner consistently walked out 0.5h before the agreed time, even though I was billed for a full 3 hours every single visit.To make matters worse, their billing was a constant mess. HelloClean repeatedly tried to double-invoice me for the exact same visits. If you value your home and want a hassle-free experience, save yourself the trouble and avoid this company at all costs.
Disappointing service and cleaning. Cleaner missed basic tasks, leaving dust and crumbs in visible spots (coffee table, TV stand, shelf). Description sent by the company didn't match what was actually done. The follow-up with company was dismissive and focused on booking more future visits, while ignoring that the apartment was left only partially cleaned on the first time. There was no apology for cleaner taking my cleaning equipment without permission. Very different from other companies I've used, which offered much higher cleaning standards and more responsive customer service.
I wish I gave them Zero for their bad/disspointing services, they broke my Sony TV 65" and instead saying sorry! they said we trust our cleaners.. be very careful when you deal with this company
He was kind, respectful, and very pleasant to deal with. It’s always nice to meet someone who takes pride in their work and treats clients kindly.
True scammers! Had this company hired to clean a 20-square meters apartment. They took 1.5 hours to clean it, with only one cleaner, but I still got invoiced for 8 hours. This is ridiculous. Contacting them about it did not help since they refuse to charge the proper amount. Stay away from this company, it is a scam and you will get overcharged.