Länsförsäkringar Bergslagen
A regional Swedish insurer in Västerås with mixed customer service experiences across different product lines.
What customers love
- Staff described as helpful and cooperative
- Generally approachable personnel
- Positive interactions noted by some customers
Worth noting
- Inconsistent advice on travel insurance across multiple calls
- Customer advisors appear poorly trained and unable to explain policies
Best for
Customers seeking straightforward local property insurance without complex queries.
Attribute scores
Recent reviews
Called LF Bergslagen 3 times about travel insurance for studying abroad, total disaster. Different messages from all 3 customer advisors in Västerås, I ask specifically about a few things and then get the answer that it is included and then in the next call it is not included. The customer advisor sits and reads the inside of his screen and doesn't even seem to know what he is reading or explaining to me. I have never encountered such poor competence and just a lot of babble before from a customer service at a large company. Strongly advise against dealing with this company.
Very bad customer service
Nice and helpful stuff
Ok
Nice cooperative staff