Fastighetsbyrån Västerås
Västerås real estate agent with inconsistent service quality and communication issues.
Worth noting
- Provides inaccurate property information without accepting responsibility for errors
- Poor communication and coordination with banks; requires repeated reminders for appointments
Best for
Experienced property buyers who can independently verify all information provided.
Attribute scores
Recent reviews
Requests reassessment of Brokerage Fee "5% but at least 65,000 SEK". If you sell a property for 800' SEK, the fee will be 8%.
My experience with Fastighetsbyrån in my transaction has unfortunately been very negative. Right from the start, there were problems when a parking space was promised, which later turned out not to be true after contacting the housing association. Instead, there was a queue system, and the promised space was therefore not available. The process was generally perceived as poorly handled. We had to largely drive the matter forward ourselves, and communication regarding access did not work as it should. The bank did not receive the necessary appointments on time, and repeated reminders via SMS were required before anything could be booked. In my opinion, this is something that should be handled smoothly by the broker. The most remarkable thing, however, is that Fastighetsbyrån does not take responsibility for incorrect information being provided. That such an established player does not take responsibility for its mistakes is perceived as unprofessional and very regrettable. As a first-time buyer, this is far from the level of service and security I had expected. Unfortunately, I cannot recommend this experience.
Now we have been sitting there for almost 3 hours waiting for access. Sure there was some hassle with the bank but it was just after lunchtime and they didn't even ask if they could offer anything and make the experience a little better anyway. We were there as their customers. And of course no housewarming gift (yet anyway). Will never use them.
You get upset and disappointed when you so clearly make a difference between people. Then you are not honest. Instead you use "ugly tricks". I will never even consider hiring them or recommending anyone I know to do so.
Unfortunately, it didn't feel like they had time for us as a customer. They contacted us late at night even though we said we didn't want to be contacted then, as we get up very early. We didn't get many updates and information about the plan going forward. In the end, it just fell through unfortunately. However, this only reflects one person and not the entire company.