Immobilien Basel Stadt
A state-linked Basel property agency with mixed tenant experiences, particularly regarding responsiveness and maintenance handling.
What customers love
- Long-term tenants report consistently positive experiences over many years
- Fast response times noted by some residents
- Good quality housing stock available
Worth noting
- Maintenance requests left unresolved for months with no follow-up
- Rental applications handled without communication, documents not returned promptly
Best for
Established long-term tenants already settled in Basel-Stadt managed properties
Attribute scores
Recent reviews
I can't understand the negative reviews here! I've been with Immobilien Basel-Stadt for over 15 years and I haven't had a single bad experience. Only the building maintenance isn't always perfect, but that's not Immobilien Basel-Stadt's fault. It's an external company, and depending on the selection, they're not always the best. Otherwise, everything always works out perfectly 👍
Worst management ever! I live in the Rheinacker complex and have nothing but problems with them. They don't care about the tenants and nothing gets done. I've been waiting for four months for someone to come about my dishwasher and the heating in my bedroom. I call every day, but no one answers. Ms. Selvalindgam has clearly chosen the wrong job; she's incredibly rude and has no idea what she's doing. She has absolutely no interest in the tenants. I would never recommend them. I'M MOVING OUT AS SOON AS POSSIBLE.
Very good housing.
Worst experience in my life with a real estate here in Basel. n September we sent out the house interest form, for which we received a call the following day to forward them our Pay slips and Betreibungsauszug ( debt enforcement extract). After 1 month we called and were told that we still had to wait for an answer and that as soon as a decision was maid, we would be informed and all our documents would be sent back to us. Another month goes by and we call them back to receive the news that the apartment is already been rented to someone else. I asked if we could get back our document and the answer was: "yeah sure" ( no interest in the fact that this was not already done before), I asked if she could let me know when it would be done, by callback and the answer was : "yeah sure2 and then she hanged up without even asking my phone number. I am sorry but this is definitely not GOOD customer service. we gave our resignation 2.5 months ago and were waiting for even just a reply and NOTHING, now we have less than 1 month to find a new home, and in the current situation with the Pandemic, not easy. WILL NOT SUGGEST THIS AGENCY TO ANYONE, and what is more sad is that it is a state agency...
The response is fast