Lachenal SA
A Geneva interior decoration showroom offering broad product ranges but with inconsistent execution and aftercare.
What customers love
- Wide selection of flooring, wall, and ceiling products
- Professional-quality advice in-store
- Solution-oriented approach on successful projects
Worth noting
- Warranty issues ignored; repeated repair requests left unanswered
- Defective materials installed without correction; measurements taken incorrectly
Best for
Customers seeking product variety in interior decoration, with careful oversight of execution.
Attribute scores
Recent reviews
They ordered high-end wallpaper and put it up on the walls. The wallpaper was defective, with scratches, and despite the flaws, they hung it up anyway. I do not recommend this quality at this price.
A very wide selection of interior decoration products. Floors, walls, ceilings, with a wide variety of products and professional-quality advice.
Excellent service in a trendy boutique. Responsive and solution-oriented. Thank you, Lachenal, for your support with our project.
Curtain making: incorrect measurements taken for both length and width, requiring rework in the workshop; incorrect supplementary order. Result: project completed 1.5 months late, and a letter of complaint sent to management went unanswered.
Strongly recommend to not work with Lachenal. Did the flooring in our apartment badly, and while coming out to look at the damage (under warrenty), Lachenal doesn't even bother responding to multiple requests to fix the flooring.