Moser Vernet & Cie SA

We have just bought an apartment in Geneva and were delighted with the service provided by Moser Vernet & Cie. Alexandra was incredibly helpful and went out of her way to make the process as smooth as possible, including enabling access to the property to plan for renovation work and helping to suggest/liaise with suitable contractors. Couldn't recommend more highly!

The heating in the apartment has been a long-term issue. Even when the heater was supposedly fixed, the apartment remained cold. No one contacted me despite repeated complaints, and problems keep appearing almost daily. Considering the high rent, the living conditions are unacceptable and not worth the price. Very disappointing in taking action and communication

I recently moved from Spain to Geneva as a young professional, and Moser Vernet made the entire process of finding an apartment incredibly smooth and stress-free. From the very beginning, the team was attentive, supportive, and always willing to help with every detail. A special thank-you to Stéphane, Thalia, and Sophie, who each played an important role throughout the process. Their professionalism, kindness, and efficiency made a huge difference and helped me feel confident and well-guided while settling into a new country. Thanks to them, I’ve now found a place I’m truly excited to call home. I highly recommend Moser Vernet to anyone searching for a property in Geneva

My experience with Moser Vernet was very frustrating. At the end of my lease, they claimed several keys were missing — keys I had never received in the first place. The regie even acknowledged that there had been several tenants before me and that no move-in inspections/état des lieux were carried out during those transfers for multiple years. Yet I was still made responsible and had my deposit blocked for several months until I agreed to pay 50% of the costs just to close the matter. It is extremely unprofessional to shift the burden of their own administrative failures onto tenants. Future tenants: insist on a proper état des lieux and written key handover, otherwise you risk being held liable for things that were never your fault. This company has no shame.

The worst regie. Constant safety/noise/cutting water/maintenance issues in the building for years and every single time they have done nothing to fix the situation themselves. Always full of excuses, unpleasant and unprofessional responses, always trying to charge more money for problems they should be covering. Too many problems to be listed. Nobody in the building is happy with them. Avoid and run from this regie if you ever see it. When they don’t even do the bare minimum to maintain a livable and safe place but take money from you, it’s just frustrating and unfair. Don't lose your time and money with them. They might act all nice when you sign but afterwards they will not do their jobs properly. UPDATE: another response full of excuses and selfishness. Just assuming that I telework? Where does that come from? And dont you know the concept of teleworking? It literally means working from somewhere else. Meaning most people telework from their home. So your sorry excuse saying “your flat was not rented as office” is seriously wrong. And again, you guys are not doing your jobs right. Otherwise the neighbors would be happy here. But they always complain about you. And i know for a fact that so many in the building have had some serious issues because of your mal service. And please. I did not cancel the contract because I wanted to. That’s personal and private. And not your business and reason to use for your ego. You should stop assuming things. People have their private lives and reasons for the choices they make and it is not your business to go around assuming and using it to make excuses for your lack of professionalism. If you were really doing your job right, you should already have sent me that email explaining the situation like you said you will almost a week ago. But no, you make excuses here. So again, proof that your work is unprofessional. It’s always the case. “We will send you a mail explaining… we will call you back as soon as…” and nothing for weeks. Till we have to call again. Listen. Have some respect for people and your job. Not some pretentious one but real ones. I remember even the first day of etat de lieu, you were late by more than an hour to the appointment and you didnt even apologize. That’s the first impression and disrespect you gave to your customers. That shows so much. Now if you are only going to make even more excuses as per “replying “ don’t bother please.