Batmaid Lausanne

We just tried Batmaid several times and are super dissatisfied with the service of this company! It is way too expensive for the cleaning quality and services received. First cleaner they sent during just the 3 times she was here for 3 hours, she managed to: break our lamp in the dining area, then a drawer and a precious souvenir and lied about it. She also didn’t even vacuum one of the bedrooms whilst she was here 3 hours. We live in a 3.5… Next cleaner which they sent and who cleaned sort of okay, came to our place 3 times in total but was twice late (once half an hour and then one hour). At the end of the second cleaning, she said it’s not convenient for her to come to our place as she is coming from Geneva. We live in Nyon where allegedly the Batmaid service is offered. Not in some secluded area…so again super bad organization. So we were basically getting a new cleaner all the time because of different issues. Finally, the cancellation policy is terrible because they schedule cleanings for up to 3 weeks ahead and when you try to cancel them, they charge you 20 francs for something scheduled in 3 weeks?! It makes absolutely no sense and i believe it’s terrible customer service.

Tetiana did an excellent job cleaning my apartment — everything was left spotless. I especially appreciated the small details, like the neatly folded toilet paper and the little sticker she left, which made a lovely difference. She was polite, courteous, and very professional throughout. I would be happy to have my next cleaning service with her again.

Inconsistent service and lack of client protection I have been a client of Batmaid for years. However, the consistency of their cleaning services is not guaranteed: some agents are quite good, while others are not. Over the years, aside from occasional issues with cleaning quality and some agents leaving early, we have not had major issues. This year, however, we had to deal with some unfortunate situations. *In July, after the agent finished her cleaning, we discovered that she had used the toilet but did not clean up properly, leading to a mess outside of it (picture 1). After reporting the incident to Batmaid, the only response we received was an apology. *In August, a different agent spilled a cleaning product on the floor, resulting in a stain. In her attempt to clean it, she accidentally scratched the surrounding area (picture 2). When we reported the damage to Batmaid, they checked with the agent, who claimed that the stain was already there. As a result, the company has not covered the repair costs. *In November, the agent dropped a shampoo bottle while cleaning the bathtub but did not report it. I only discovered the situation the next day when I found that there was no product left in the container. This same agent has consistently left 10-20 minutes early. This time, Batmaid reimbursed me CHF 20.70 for the damage. *In December, the same agent returned and spent most of the cleaning time on her phone. As expected, she left again 20 minutes early. Shortly after she left, I noticed that the soap dispenser was broken (pictures 3 and 4). I reported all these incidents to Batmaid. They refunded me for 30 minutes of service, but after checking with the agent, they decided not to cover the cost of the soap dispenser. She claimed she never touched it, even though it was located on the kitchen counter that she had cleaned. The company takes pride in claiming they have insurance to cover any damages that happen during service; however, they tend to favor one side, typically the one that allows them to operate at a lower cost. Over the years, I have insisted on remaining a client, hoping the service would get better. Unfortunately, I can no longer accept the situation. The cleaning service is inconsistent, and their customer service is inadequate. I do not recommend trusting this company.

The cleaning lady was 25 minutes late during which I had to be on the phone 6 times with the Batmaid office and her, and run up and down to the entrance of the building. After a 2-hour cleaning the vacuum had been broken and the rest of the apartment was completely dirty! Would have expected more attention on other things like kitchen and bathroom with the spare time for not vacuuming, but none was done, not even the items particularly requested. We submitted a complaint and provided significant picture proof of the shape of the apartment, requesting for a new cleaning to correct the situation. As compensation there was only an offer for a discount of one hour for when I purchase a new cleaning, or a refund for 30 minutes cleaning. It is completely unacceptable that a customer has to pay more to reconcile for a job not done! I do not recommend a company conducting business this way and with such a low appreciation for their customers to anyone.

Horrible service, in 5 hours nothing got done (and I asked for deep cleaning), cleaner didn’t speak any French or English, she left a lot of trash (her gloves on the floor, dust everywhere, hair from the shower, etc.). She spent 2 hours cleaning the bathroom and in the end it was not clean at all so I had to spend more time after she left cleaning the bathroom again. After spending an 1:30 in the kitchen, she only managed to clean the fridge properly, everything else was not done. Windows were very poorly done and she did not even bother to wipe dirty drops of the cleaning product off the floor. I have contacted the support right after and I sent the pictures of the mess she left as instructed (twice, as they kept on asking me), but I still did not get any feedback. Overall, horrible and deeply unsatisfying experience. Would not recommend to anyone.