ACTA Notaires - Lausanne
A Lausanne notary office handling routine acts, with recurring concerns over pricing transparency and turnaround times.
What customers love
- Quick document legalisation with no appointment required
- Mr. Guignard praised for clarity and precision
- Straightforward cases handled efficiently
Worth noting
- Final bills frequently 50–100% higher than quoted price
- Documents delivered weeks to months after appointment
Best for
Clients needing a simple, one-step document legalisation on the spot.
Attribute scores
Recent reviews
Mr. Gilles Guignard has assisted me and my clients in several areas, to our complete satisfaction. He is clear and precise. I can only recommend him to anyone who needs the services of a notary.
Extremely disappointing experience. After a minor service rendered over five years ago, I received several payment reminders without any prior notification. The amount was negligible (approximately 80 CHF), but it took me a while to remember what it was for, as it had been so long. Even assuming the payment was simply forgotten (which I highly doubt), the mere fact of contacting a client five years later, without any communication in the interim, demonstrates deplorable administrative management and a complete lack of consideration for customer relations. I strongly advise against using this firm for anyone seeking professional, rigorous, and respectful service. Personally, I will never return.
Just needed a document legalization, no appointment needed, in and out in 5min, perfect.
Unprofessional! They quoted a price over the phone, but when you received the bill it was almost double. Plus, there were additional fees, and I received the document two months after the appointment, along with the invoice. I had agreed it would be sent within a few days.
It has taken me 2 months to get a simple contract « drafted » (they print ready-to-go templates) and authenticated. The price was negotiated at 400 francs (which is already asking a lot considering the service we received) , and with the bill arrive hidden fees such as administrative work (?) and correspondance by phone and email, equivalent to 50% more of the negotiated price. Where, most of my calls and emails related to simply asking them when will they do their job or how can I get an appointment. Don’t expect to come in, sign and get your contract straight away like they do in most other countries. It will be sent to you by post, a month later. This is my first experience coming to a notary in Switzerland so it might be as expensive and long everywhere else, but I truly feel robbed after having chosen ACTA. Very little value, efficiency and service for your money and time. I will do more research next time to avoid coming back, to the best of my ability.