Comptoir Immobilier

3.3·83 reviews
Pl. Saint-François 1, 1001 Lausanne, Switzerland, Lausanne, Switzerland
Veted AI Summary

Real estate agency with strong individual staff performance but inconsistent maintenance and deposit handling practices.

What customers love

  • Individual staff members exceptionally attentive and professional
  • Reactive and polite agents who listen to clients
  • Warm welcome and smooth apartment viewing experience

Worth noting

  • Slow maintenance response; tenant without fridge for 3 weeks
  • Excessive deduction charges and delayed deposit return after tenancy

Best for

Tenants seeking personal attention from individual brokers like Walid or Emmanuelle.

Attribute scores

Quality of Work72
Experience65
Responsiveness75
Customer Rating66
Price vs Market Avg.55

Recent reviews

Rémy Laurent2mo ago

If everywhere we had the availability, the sense of service, and the efficiency that we find at your establishment from the moment we meet Emmanuelle, life would be so much simpler and easier. Not to mention her infectious smile and enthusiasm, which are palpable and contagious even over the phone. A huge thank you, Emmanuelle, for your efforts.

Tili S3mo ago

I had the pleasure of visiting the apartment and I would like to thank the entire team at Comptoir Immobilier for their warm welcome and excellent follow-up. The visit went very smoothly, with a professional and respectful welcome. I also received clear and precise information over the phone, which was much appreciated. A special thank you to Anne (apologies if I misspelled her name) for her kindness, availability, and professionalism. A serious, efficient, and pleasant team. Thank you again. Bahtir SEJDIU

Andy C.9mo ago

We hired a box and a parking place over a period of 3 years and had very good interactions. Reactive, polite agents. Thanks for not being like the other regies!!

Ton Schurink12mo ago

Mr Walid is an excellent broker , capable to listen to the clinet and then find the best solution

Zahra Rahmaty1y ago

If something happen to your home or important thing does not work, they do not care. We did not have fridge for 3 weeks. Ps:they are the worst possible company!! When I left the apartment , they charged me alot for the things that was not my fault. They also are not liberating my 4500 chf garantee and says they have one year time after depart to do it. This is extremely hostile!!!!