Interhome
Budget holiday rental service with good amenities but severely inconsistent customer support responsiveness.
What customers love
- Well-equipped apartments with essential amenities
- Friendly and welcoming staff interactions
- Budget-friendly accommodation options
Worth noting
- Emergency hotline and support channels completely unresponsive to guest calls
- Properties arrive dirty with basic maintenance issues like full bins and missing supplies
Best for
Budget-conscious travellers seeking furnished apartments; avoid if reliability is paramount.
What reviewers warned about
Issues raised independently by two or more reviewers of Interhome, with what to ask before you hire. These are reports by customers, not findings by Veted.
No response to non-emergency phone inquiries
Moderate2 reviewers, 2024-2026Two reviewers reported attempting to contact Interhome by phone for problems (access code, cleanliness) and receiving no answer or callback.
Ask before you hire: Ask Interhome: who staffs the phone line, during what hours, and what is the typical wait/callback time?
Summarised from public customer reviews. Reports reflect individual experiences at the time they were written and may since have been resolved. Own this business? Respond to these reports.
Attribute scores
Recent reviews
We are currently renting a home from Interhome and have had the absolute worst service. Upon arrival we had troubles entering our rental. We had trouble entering, and getting the code. I tried calling the number for assistance twice, I tried emailing, I tried sending messages through the booking.com app, and as a last resort, called the emergency phone number.. NO answer or response to ANY of those options!!! And even a day later, still no response to any of my messages! Unbelievable. What is an emergency number for if no one ever answers?? My husband tried calling multiple times as well. The main number sends you to the auto reservation system, not the property management. Completely Unacceptable. If I could rate them a 0, I would. We finally figured it out on our own but it was very stressful and frustrating. I thought fora time through the process maybe we were scammed. When I find the owners name/contact I will let them know the poor managing service with Interhome they are paying for, I’m sure they have no idea!! Adding to the owners message below, we did NOT dial the wrong number for the hotline. They are covering for themselves, blaming others for their incompetence.
It was very nice experience to stay.
Awesome air bnbs and super friendly staff!
Very decent rooms with all the amenities one can need. Highly recommended for budget travellers!
We arrived at the rented home in Verbier that was dirty. We immediately contacted interhome but no one helped us over the phone. We sent 3 emails and received no response. The house had long black hair in the fridge, the rubbish bin was full and there was no toilet paper. Not a great start to a holiday and zero interest from Interhome