Fronius Schweiz AG

My Wattpilot Flex has been broken since it was installed a month ago; it never worked. So far, the electrician hasn't received a response or a replacement from Fronius. After a residual current device (RCD) test, the wallbox was found to be broken – it seems to be of poor quality – and the service is inadequate. I specifically chose a European company.

I am absolutely thrilled with Fronius! The products are of the highest quality and deliver on their promises. I would especially like to highlight the telephone support: I received extremely friendly, patient, and competent assistance – something you rarely find these days. Furthermore, the instructions are written so clearly that operation is child's play. Five stars plus from me for this superb service!

Finally, the review got the ball rolling. Fronius Switzerland's customer service responded superbly and supported my installer in the way it should have been from the start. It's a shame that not all installers attend training courses and carry out installations according to regulations. I had expected something different! But Fronius can't be blamed for that! Best regards

A new Gen 24 inverter failed after four days; okay, that can happen, a Monday model. A company distinguishes itself through proper fault management. This is clearly not Fronius's strong suit. This company takes several weeks to provide a replacement. Research shows that they have 97 Gen 24 units in stock. I feel completely ripped off.

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