Crownsway Insurance Brokers Limited
Birmingham-based insurance broker specialising in business and travel insurance with personalised advisory support.
What customers love
- Clear explanation of coverage gaps and policy options
- Personal involvement from named advisor Neelam
- Straightforward renewal process handled on trust basis
Worth noting
- Manager reported to be dismissive and disrespectful to customers
Best for
Small business owners seeking tailored, transparent insurance advice and renewal support
Attribute scores
Recent reviews
Neelam assisted me with travel insurance at short notice and in the backdrop of a number of disruptions to global travel. Nothing was too much trouble. She was responsive, set out the various options and benefits/pitfalls thereof clearly, and dealt with my enquiry extremely quickly. I wouldn’t hesitate to recommend her to friends, family our clients. A truly exceptional service.
Do not do business with this company, they are useless, the manager is horrible and talks to people like rubbish.. no manners and no respect
Excellent service and advice. Took all the stress away by dealing with our IT support directly to see exactly what we needed. Highly recommend
Crownsway Insurance exceeded my expectations in providing tailored, cost-effective business insurance. Their exceptional service and competitive pricing make them the go-to choice for business owners. Special thank you, to Neelam for her personal involvement in the entire process.
Having renewed my insurance back in the summer, the whole process was that simple and straightforward, that I forgot to properly say “thank you”. When I first spoke about my business insurance just over 12 months ago, the advice you gave me was second to none - truly fabulous. Taking the time to review my existing cover, and explaining the gaps / flaws to ensure I was properly covered. When it came time for renewal, you made sure everything was still the same, and no changes were required - even speaking to your brokers to ensure the current mix of my work (including more videography) didn’t affect my cover. The whole renewal process was incredibly simple - and you didn’t once chase for the money either, it was all renewed and handled on a trust basis. Thank you. This is what all transactions should be like - honesty, transparency, and pain free - you and the team at Crownsway are a shining light in your industry.