Connells Estate Agents Birmingham City

3.9·475 reviews
145 Great Charles Street Queensway, Birmingham B3 3LP, UK, Birmingham, United Kingdom
Veted AI Summary

Connells Birmingham offers responsive, organised lettings services with notably attentive individual agents.

What customers love

  • Individual agents (Frankie, Callum, Oliver) who are patient and attentive
  • Clear communication and regular updates throughout entire rental process
  • Stress-free experience with efficient, well-organised move-in procedures

Worth noting

No recurring concerns found across reviews.

Best for

First-time renters seeking a supportive, organised lettings agent with personalised attention.

Attribute scores

Quality of Work92
Experience80
Responsiveness94
Customer Rating78
Price vs Market Avg.75

Recent reviews

Davids Okolie2mo ago

I had a fabulous an amazing privilege to be supported by Connell Estate Agent. Rebecca Morris was very helpful, she’s such an amazing staff. She helped me throughout the process of securing my apartment ensuring everything goes smoothly. I would recommend her any day any time. Callum was also very patient and helpful as well, the whole member of staffs are extremely amazing. I would use Connell Estate Agent any time any day.

Adeola Adebayo2mo ago

Oliver Birchall was fantastic throughout the whole process of helping us secure our house with Connells Birmingham. From the beginning, he was professional, approachable, and always available to answer any questions we had. He made what could have been a stressful experience feel smooth and manageable, keeping me informed every step of the way. His support, knowledge, and dedication really stood out, and we truly appreciated how hard he worked to help us achieve our goal. I would highly recommend Oliver Birchall and the Connells Birmingham team.

Legandry Alankar2mo ago

I had a really great experience with Connells. The whole process was smooth and well managed from start to finish. The team was very helpful, responsive, and kept me updated at every step, which made everything much less stressful. A special thanks to Cal for being so supportive and professional throughout the process. Everything was clearly explained, and the move-in process was organised efficiently. I truly appreciate the excellent service and would definitely recommend Connells to others.

Mukky Ahmed4mo ago

Chris, Frankie and Callum at Connells Residential Lettings, Great Charles Street, was fantastic to work with and truly deserves five stars. He really helped me secure my apartment and went above and beyond to make sure everything went smoothly. His communication was clear, timely, and professional throughout the entire process. Thanks to his dedication and support, everything was handled efficiently and without stress. I highly recommend Callum at Connells Residential Lettings, Great Charles Street, for his reliability, professionalism, and outstanding service.

Rehan Augustine5mo ago

I had an excellent experience with Connells, and I especially want to highlight the outstanding service provided by Frankie. From the moment she showed me the property, she was professional, warm, and incredibly helpful. As this is my first time renting, I naturally had a lot of questions and anxieties, but Frankie was always patient, kind, and reassuring. Even after handing my application over to the corporate team, she continued to respond promptly to my queries and kept me informed, which really eased my mind. She consistently reassured me that the process was ongoing and never made me feel like I was a bother—something that truly made a difference during what can be a stressful experience. Although I haven’t secured the property yet, the level of service I’ve received has been fantastic. Frankie’s dedication and customer care genuinely stood out, and she’s a real credit to Connells. Highly recommend based on the service alone. ⭐⭐⭐⭐⭐