Dixons Estate Agents Birmingham

Recently moved in to a property let by Dixons, Edgbaston branch. Rent is £950 per month. Upon moving in, we had no working fridge/freezer for 4 months. It had last been PAT tested in 2017. Fridge was connected to the supply through a hole in the wall, which is quite clearly not legit. Landlords were not sorting issues, and we had essentially been let an unsafe, unchecked flat, with a knackered fridge/freezer. Landlords had stored it in an internal cupboard to hide extent of the damage. Went in branch to discuss with Dixons. They said we were on our own. All they do is let the property, and then will have nothing to do with any issues... But you rented this property to us, declaring it was ready to move in? The kitchen tiles are cracked, cupboards hanging off walls and we're left to deal with the disruption of repairs etc. They'll rush you in, take your money, and leave you in a flat that's quite clearly unsafe and needed fixing before new tenants moved in. Would not use again and will definitely not be recommending to anyone.

All estate agencies and agents are not created equal, nor are they structured on the same model, nor do they operate in the same way. The Birmingham City Centre branch currently has the right personnel (Sophie Feenan, Branch Manager; Ethan Taylor, Sales Negotiator) operating the right model, an efficient and effective little team that takes the job seriously and gets it done, with a smile and plenty of useful updates and advice along the way. These are two people you can talk to and rely on. Sophie is now in her 13th year at the city centre branch and so knows the central zone's market as well as anyone could. Many agents are good at speaking to their sellers, others to their buyers, some to neither. These guys are good at talking to both, which is clearly what you need. My only real sticky point is the fee, as while it's not more than various other firms charge, probably because of heavy overheads, this can be more competitive. Having said that, my particular experience has been that agents with a lower fee didn't manage to agree a sale. The locality of the agency in this case is probably the advantage that swung it, on top of all the positives mentioned in this review. Agencies within this zone tend to charge a similar fee.

Ethan and Sophie were absolutely stellar in ensuring a smooth buying experience. Ethan was brilliant in showing me around, answering all my questions, and facilitating re-viewings. Sophie was brilliant in progressing the sale and explaining the process patiently to me as a first time buyer. Thank you both so much!

We dealt with Ethan initially who booked the viewing and made us aware of other properties, we then had the absolute pleasure of meeting Sophie at the property. She was knowledgeable and patient. My son is a first time buyer so some of her advise was invaluable.

Ethan at Dixons Estate Agents Birmingham is hands down the best estate agent I've worked with in the city. From our first phone call he took real time to listen and understand exactly what I was looking for in a property. He wasn't just pushing whatever was available to make a quick sale. He genuinely focused on finding the right fit for my needs and priorities. His knowledge of the properties and areas was impressive. He'd clearly studied the details thoroughly, had been to the homes before, and could answer specific questions about service charges, sellers, specs, and local context without hesitation. That level of preparation and expertise stood out massively compared to other agents I've dealt with in Birmingham. They often rush viewings, know very little beyond the basics, and treat buyers like just another number. Ethan was exceptionally responsive from day one. Quick replies to emails, no rushing on calls, and he even kindly drove me to multiple viewings since I don't have transport. Something most agents simply don't offer. He was warm, friendly, patient, and completely non-pushy, which made the whole process enjoyable and stress-free. It felt like he was building a real relationship rather than just chasing a commission. He's a real credit to Dixons and has made me decide to work with them as my primary agent moving forward. If you're looking for someone professional, knowledgeable, and truly client-focused, Ethan is outstanding. Highly recommended!