FleetMilne
Birmingham lettings agency with excellent individual agents but inconsistent property standards and landlord-focused approach.
What customers love
- Individual agents (Corey, Lucas, Matt, Joy) consistently professional and knowledgeable
- Transparent communication and honest answers about properties and processes
- Agents go above and beyond with extra viewings and detailed explanations
Worth noting
- Properties described as unliveable with maintenance issues and poor landlord support
- Agency prioritises landlord interests over tenant welfare and experience
Best for
Renters seeking individual agent guidance; those with time to find reliable staff.
Attribute scores
Recent reviews
For the love of god avoid at all costs, they care about landlords not you. the properties are unliveable for any working professional. I have lived in mine for 4 months in that time I have had items stolen, been lied to by the landlord and agency about plumbing issues, Human wee and faeces in the building and now live in a building site. Honestly just do yourself a favour and pay an extra £100 or so somewhere else and not have to deal with these clowns
Corey was extremely helpful during our property viewing at The Barker. He was professional, friendly, and very knowledgeable, taking the time to answer all of our questions clearly and honestly. He made the whole experience smooth and stress-free, and we never felt rushed at any point. We really appreciated his approach and would highly recommend Corey to anyone looking to view or rent a property. Thank you again for your excellent service!
I had a really positive experience with Joy while searching for a flat today. We were initially only meant to view one property, but he went above and beyond and showed me several others in different areas which matched what I was looking for. He took the time to explain the different areas and answered my questions, which made the decision process a lot easier. Joy was friendly, professional, and helpful throughout. I really appreciated his effort and would definitely recommend.
I had a property viewing with Matt, and I genuinely had such a positive experience. He was incredibly welcoming, professional, and had such great energy throughout the viewing. He answered every question clearly and was always one step ahead in explaining important details about the property, the building, and even how quickly maintenance issues are handled. What stood out the most was how honest, helpful, and approachable he was, he made the entire process feel comfortable and stress-free. You can really tell he cares about helping people find the right place rather than just rushing through a viewing. Thank you, Matt, for such a lovely experience!
We are in the process of renting an apartment through the agency, and Lucas has been extremely helpful throughout. He has been very responsive, transparent, and supportive in guiding us through the process. Having experienced several challenges with previous letting agents who did not always deliver on their promises, it has been reassuring to work with someone as clear and forthcoming as Lucas. Speaking with him helped address many of our initial concerns. We hope the remainder of the process continues to go just as smoothly.