haart Estate and Lettings Agents Harborne

Mitchell was great, very helpful!! Showed me a range of properties and was easy to deal with. Would recommend :)

When Danielle took over and manage our property, she did everything to help us sort out the problem on our rented property. She was the ONLY one that got back to us.

This estate agent has been awful, and I would never use them again. I only moved into the property last month and I’m already looking for somewhere else to live. I’ve rented for years with no issues with other estate agents and I have never experienced anything like this. When I moved in, the property had numerous damages that were not disclosed in the inventory, and the condition of the house was a complete misrepresentation of what I was led to expect. There were several maintenance issues that should have been resolved before I moved in, but they weren’t. Both toilet seats were broken for over five weeks and couldn’t simply be replaced because of the unusual shape and boxed-in fittings. The patio doors wouldn’t close properly, and I was repeatedly told it was because of the hot weather. Eventually, one evening they wouldn’t close at all, meaning the property was left unlocked overnight while I was at home with my 8 year old child. When I contacted haart, I was told it could take another 24 hours before anyone attended. The issue was only resolved after I spoke to the Wolverhampton branch. I’ve also received an arrears letter despite paying my rent on time. When I queried it, I was then given a completely different rent due date over the phone, one that doesn’t match the tenancy agreement I signed. The problems have been constant. Because of the way the property has been managed, it gives the impression that the landlord is a slum landlord. In reality, I don’t believe the landlord is even aware of the many issues with the property, as I can’t see how they could be if they were being kept properly informed. To make matters worse, the previous tenant’s soiled nappies were still left in the recycling bin, along with broken furniture that isn’t easy for me to move or dispose of myself. I requested that these be removed, but my request has been ignored. The property was also advertised as having been professionally cleaned before I moved in. It clearly hadn’t been. The house was dirty throughout and nowhere near an acceptable standard. Overall, the service has been appalling. I genuinely don’t understand how so many mistakes can be made in such a short space of time. I had doubts before signing the tenancy and something told me to walk away. I wish I’d listened. I’m now looking to leave as soon as possible. Based on my experience, I would strongly recommend avoiding this branch if you’re considering renting through haart.

very good in dealing & very friendly staff specially alex was help us to get home and always ready to help on a single call … highly recommended ..

Alex was great today showed us around fantastically and was very transparent

Alex was really good and helpful, made moving so quick and easy for me and was helpful every step of the way, highly recommend!

Lillie she is helping very much. And she is very friendly .

SCAM BUSINESS!! This business is so incompetent about responding to messages so my partner could pay rent, get a major issue water issue fixed in the walls and overall communication. My partner just moved into a unit and they lied on so many levels. Didn't let him move in on the agreed upon date, the apartment was disgusting and not cleaned at all, no microwave despite saying one would be provided, and communication was lacking.

Spoke with Nykia from property management today, she was really helpful! Thanks again!