Northwood (Birmingham Central) Ltd
Birmingham estate agent with excellent individual agents but inconsistent post-transaction support and communication responsiveness.
What customers love
- Liam's proactive problem-solving and clear communication throughout purchases
- Sebastian's rapid referencing and documentation processing under 48 hours
- Professional, personable team creating stress-free rental experiences
Worth noting
- Slow deposit return communication and responsibility-shifting after tenancy ended
- Poor responsiveness to calls and emails; staff unavailable for viewings
Best for
Property buyers and renters seeking attentive, efficient agents for smooth transactions.
Attribute scores
Recent reviews
I would like to express my sincere thanks to Liam for his excellent service. Thanks to his patience, attention to detail, and professional guidance. My property purchase was completed smoothly and successfully.I am very grateful for all his support throughout the transaction.
☆☆☆☆☆ Very disappointing after-sales service. When we were renting the property, communication was good. However, once the tenancy ended, the level of service dropped significantly. We returned the keys and vacated the property in February 2026, yet months later we were still chasing updates regarding our deposit. Despite multiple follow-up emails, responses were slow or non-existent. In particular, Rakhee repeatedly directed us to the management side or other departments instead of taking ownership of the issue, even though she was managing the property. We felt that responsibility was constantly being passed around rather than anyone actively helping to resolve the matter. The contrast between the service provided before signing the tenancy agreement and the support received afterwards has been disappointing. Customers should not have to spend months chasing basic information regarding their deposit. I hope the company improves its communication and accountability for future tenants.
Liam has been very helpful throughout the purchase of my apartment. This was quite a challenging purchase with a significant number of queries but Liam has been very responsive and always ready to help where he could.
I had a really great experience with Northwood throughout my purchase. The whole process can be stressful at times, but they made it feel much more straightforward. Liam was amazing from start to finish. He was always helpful, easy to speak to, and kept me updated the whole way through. Nothing ever felt like too much trouble for him, and he made sure everything stayed on track. What stood out most was how approachable and reliable he was. If I had any questions, he’d always come back to me quickly and explain things clearly. Overall, a really positive experience and I’d definitely recommend Northwood, especially if you get to work with Liam.
We have been waiting in an apartment for viewing for about 30 minutes now, and we tried calling the agents 4 times but no response from agents. Absolutely ridiculous service!!! Dont recommend this place
I had a great experience buying my property with Northwood (Birmingham Central) Ltd, especially thanks to Liam. He was supportive, proactive, and went above and beyond to resolve delays caused by third parties. His effort made the process much smoother. I’d highly recommend working with him.
Very good and smooth process from start to finish all went quickly and Liam who dealt with our house sale couldn't have been more helpful, would definitely recommend and use again!
Very professional team. Easy to work with, hard working, committed and dedicated. They go above and beyond gor their customer. They are the best estate agent in Birmingham. I would definitely recommend them. Special thanks to Liam, Hina, Ricky and Matthew. Thanks a million again for your hard work.
The entire team is very helpful. You can trust them with the quality of apartments they list. We booked the apartment without viewing from Canada, and it was lovely. We had requested few fixes and it was all done promptly. Definitely recommend.