Oakmans Estate Agents Selly Oak

Lisa Gilsenan at John Charcol (within Oakmans) was fantastic from start to finish. She supported us through our mortgage application and life assurance arrangements, making what could have been a daunting process feel straightforward and manageable. Lisa was always available to answer questions, kept us informed at every stage, and took the time to explain everything clearly. Her expertise and dedication were evident throughout, and we always felt she had our best interests at heart. We couldn't be happier with the service we received and would highly recommend Lisa to anyone looking for mortgage and protection advice.

Very poor service from this letting agency. Since moving into the property, we have faced multiple maintenance issues that have been reported several times but remain unresolved. Our induction hob has had problems for over a month, the washing machine has not been working for more than two months, and there has been a water leakage issue in the toilet for over two months as well. Despite repeatedly contacting the agency, communication has been poor and responses have been slow or non-existent. What is particularly frustrating is that while the agency expects rent to be paid on time every month, they do not show the same level of responsibility when dealing with tenants' maintenance concerns. It is extremely disappointing to be paying rent for a property where essential appliances and maintenance issues are ignored for months. A letting agency should ensure that tenants can live comfortably and safely in the property, but unfortunately this has not been our experience. The lack of responsiveness, poor customer service, and failure to address ongoing issues have been very disappointing. I would not recommend this agency to anyone looking for a reliable and professional letting service. Tenants deserve much better support, communication, and accountability than what we have received.

⭐️⭐️⭐️⭐️⭐️ I just wanted to take the time to recognise the excellent service I’ve received from Rhianna at Oakmans. Rhianna has been my account manager for the past three years, helping to manage and maintain multiple properties across my portfolio. Throughout that time, she has consistently provided a fantastic level of service. Whenever I’ve needed information, assistance, or an issue resolving, she has always been quick to respond — very often on the same day. Her communication, commitment and willingness to go above and beyond have been greatly appreciated. Managing multiple properties can come with its challenges, so having a reliable and responsive account manager makes a real difference. Thank you, Rhianna, for all your hard work and continued support over the last three years. It is genuinely much appreciated and deserves recognition. Highly recommended!

I had a great experience with Oakmans, and Meg was very helpful and professional throughout. They responded clearly to my questions and made the process smooth and easy. I really appreciate their support and would happily recommend Oakmans.

it’s been a little over 2 years since moving out of Birmingham but I will never ever forget this . I would not recommended this estate agent to my worst enemy. My friends and I were tricked into thinking we were going to get a nice brand new home . However , instead we were left with a dump of house and a nightmare of a landlord . As university students we weren’t aware of our rights and literally had no other option on where to go . Despite us complaining about the landlord and the house this company did nothing to help . The only person we could contact was our landlord. The whole year we lived here we argued with the landlord constantly about things being fixed we were gaslighted and led constant lies . The conditions of the house were so bad in the end we even had rat in the house due to multiple holes in throughout home. Advice to students stay in halls and don’t trust these estay agents or landlords all they care about is their profit . Please see pictures of our home on the day we were scheduled to move in and after paying a deposit.