CCTV Focus UK

4.8·127 reviews
330 Sarehole Rd, Birmingham B28 0AQ, UK, Birmingham, United Kingdom
Veted AI Summary

Birmingham-based CCTV installer with excellent workmanship but inconsistent follow-through post-payment.

What customers love

  • Professional installation with neat, hidden wiring
  • Same technicians provide continuity across years
  • Video call troubleshooting resolves issues in minutes

Worth noting

  • Took full payment then ignored emails for months, work incomplete
  • Poor communication and lack of accountability after payment received

Best for

Homeowners and commercial sites needing reliable CCTV with long-term support.

Attribute scores

Quality of Work94
Experience72
Responsiveness88
Customer Rating96
Price vs Market Avg.82

Recent reviews

Patricia Mboya1mo ago

Great customer service, Friendly person, responded promptly and provided precise instructions on how to get the CCTV working again. Highly recommend them

Afia Bibi1mo ago

Aftercare Service. Thank you, Khurram, for your support when our CCTV system stopped working. Your calm, clear and patient guidance was greatly appreciated. Thank you for taking the time to talk us through the issue and ensuring everything was resolved. Happy customer Afia

Trevor Corles1mo ago

I have had these cameras for the last seven years at my old property and now my new house. The people at cctv focus are always very helpful if you have any Internet connection issues and always messaged me back to help. The quality of the camera pictures are excellent and i would definitely recommend CCTV Focus 👌

U S2mo ago

Excellent service - had an issue today (6 months after install). They took my call immediately and then setup a video call to troubleshoot the issue. It was fixed in minutes. Very impressed with their engagement during the install, now several months later when I needed their support. Thanks 👏👏👏

Jackie Fothergill2mo ago

My husband and I had a cctv system fitted several years ago by Jacob, he was very professional then and very knowledgable<br>We had a new box last year where we could receive camera footage on our phones, unfortunately my husband lost connectivity a couple of days ago so i got in touch with Jacob and he was brilliant, he spent time with us talking us through instructions so my husband could review footage<br>We are so grateful to Jacob for being so patient with us as neither my husband or I are tech savvy<br>Thanks again Jacob, and it was lovely talking to you again after so many years 👍<br>Great company and i would definitely recommend 👍👍

Ange Woodhouse4mo ago

Really happy with the service - Ricky is very professional, knowledgeable, friendly and tried to keep the costs down for us without compromising quality. His work is really neat and he’s very tidy. We have booked in more work to be done with him. Highly recommend!

Aieysha Akbar4mo ago

CCTV Focus UK recently installed a Hikvision CCTV package for one of our commercial sites and the whole experience was genuinely excellent.<br>Communication from start to finish was spot on. Ricky handled the installation and was brilliant throughout. He was knowledgeable, efficient, and easy to get on with, which definitely helped on a long day that somehow went by quickly with a few good laughs.<br><br>Khurram was our first point of contact and was refreshingly informative without any pushy sales approach. Danny dealt with the admin side and was consistently on point, replying quickly and sending everything over promptly.<br><br>Overall, a really smooth and positive experience. I’d happily recommend them to anyone looking for a personal or commercial CCTV system.

John Murray4mo ago

Had CCTV system fitted today by sunny very professional and helpful would highly recommend.

mr chow5mo ago

Great experience with CCTV Focus from start to finish. Khurram was professional, friendly, and very knowledgeable. He took the time to properly assess everything and explained the whole process clearly, which gave me a lot of confidence.<br>What stood out most was how honest and trustworthy the service was—nothing was rushed and no corners were cut. Everything was discussed and approved with me first, and they double-checked every detail before going ahead. Communication was excellent throughout.<br>The installation was done to a very high standard—neat, discreet, and very professional. You can tell they take real pride in their work.<br>Reliable, hard-working, and genuinely customer-focused.Fantastic pricing and flexible packages to suit different needs and budgets. They can also source high-quality cameras and all necessary equipment, making the whole process easy and stress-free.<br>I would definitely recommend CCTV Focus.

Mohammed Asif5mo ago

I recently had a CCTV system installed by CCTV focus, and I couldn’t be happier with the service. From start to finish, the team was professional, knowledgeable, and efficient. They took the time to explain the different camera options, recommended the best setup for my property, and answered all my questions clearly.<br><br>The installation was neat and completed on time, with no disruption. The picture quality is excellent, and the system is easy to use. I especially appreciated their attention to detail and willingness to make sure everything was positioned perfectly for maximum coverage.<br><br>If you’re looking for reliable and high-quality CCTV installation, I highly recommend their services. Excellent workmanship and outstanding customer service!