Allcott Associates LLP

***** Clarification following the company’s public response***** For clarity, in your written response to my formal complaint (dated 11.12.25) you: • acknowledged your office had failed to distinguish between the named executor (myself) and the non-acting executor • acknowledged that procedural and communication failings had occurred • accepted that I was the lawful client and updated your records accordingly • apologised for inappropriate contact made with my sister. This differs greatly from your public response. My review reflects my direct experience and the content of your written complaint outcome. Original review A structural survey was commissioned by my sister as part of a probate matter. As the named executor on the Grant of Probate, and the person who paid for the survey on behalf of the estate, I requested that future communication also be directed to me. Due to difficult family dynamics, it was essential that Allcott Associates acted on behalf of the estate and recognised the acting executor appropriately. Despite repeatedly explaining this and offering formal documentation to confirm my role, my lawful and reasonable request for the firm to communicate with me in my capacity as executor was dismissed. Instead, administrative staff contacted the non-acting executor to complain about my behaviour and requests. This significantly escalated an already sensitive situation. I raised a formal complaint, which was responded to very quickly. However, after correspondence from a Director asking me to reconsider leaving a negative review (which I had not said I would do), I submitted a Subject Access Request. The response revealed an absence of record-keeping and no clear evidence that a structured complaints process had been followed. Decisions relating to client authority and information sharing were made at an administrative level. At no time was appropriate verification or escalation to a regulated professional made. In the context of probate, where legal authority and professional accountability are fundamental, this represents a significant procedural failing and introduced unnecessary complications into an already delicate process. While the technical survey itself may have been adequate, the procedural handling, governance, and complaint management fell significantly below what I would expect from a professional firm operating under regulated standards. The impact went beyond inconvenience. It caused considerable emotional strain during an already difficult period and has had financial implications for the estate due to the need for further professional advice. Due to the seriousness of the procedural and data-handling concerns, aspects of this matter have been referred to the relevant regulatory bodies. If you’re dealing with probate, joint executors, or any situation involving formal legal authority, I would strongly advise confirming at the outset how client status, authority, and data handling will be managed. Based on my experience, I would not use this firm again.

We instructed Allcott for a L3 building survey on a house purchase. We had read positive reviews and getting a high quality report was really important to us. Robert Blunt carried out our survey and it's clear to see the positive reviews were well earned - the report was extremely detailed and it was clear that Rob had taken the time to thoroughly inspect the house and produce a highly detailed and considered report, which we found really helpful. Rob also took the time to talk through aspects of the report on the phone, giving further pragmatic insight, which again was really helpful and reassuring. We would absolutely instruct Allcott/Rob again - definitely money well spent! Thank you!

I used Allcott Associates LLP and they sent a gentleman named Robert Blunt for a Level 3 Building Survey and was really impressed. The report was clear, detailed, and included cost estimates which were extremely useful. What makes him stand out is the aftercare — he’s been so responsive to my follow-up questions and always explains things in a way that’s easy to understand. Professional, thorough, and genuinely supportive — I wouldn’t hesitate to recommend him.

I recently received a Level 2 HomeBuyers Report from Robert Blunt, and I couldn't be happier with the service provided. The report was incredibly detailed, highlighting key issues I wouldn't have noticed otherwise. The thorough assessment and clear explanations gave me a much better understanding of the property's condition, helping me make informed decisions about my purchase. The advice was invaluable, and I appreciate the time to outline potential concerns and necessary actions. The additional photos were a great touch, providing extra clarity. Overall, it is a fantastic, professional service—I highly recommend it!

I used Allcott for surveying my new property and from the start everyone I spoke to was nice helpful and kind. I was told the prices for each level, they were quick with the research and report. Robert Blunt was in charge of my report, very helpful sent me the report quickly even the paper version, was always available when needed and was easy to contact if we needed a chat. Great team great customer service and glad I used this company and will again in future if needed . Thanks Guys