Pass The Property

We had a fabulous experience at this property. From the moment we arrived, the staff were incredibly helpful and went above and beyond to make our stay enjoyable. Everything was taken care of with genuine care and professionalism, and the accommodation was perfect in every way. We couldn’t have asked for a better stay and would highly recommend this property to anyone. We look forward to returning in the future!

I stayed at one their Airbnb properties in Fulbourn and me and my friends really enjoyed it. It was presented as advertised and perfect for a couple of nights. Some of the features are a little tired but still good value for money. The customer service was excellent, very helpful and quick to respond.

Brilliant service, so welcoming and helped with all our needs asap. Really quick responses. 10/10

First time experiencing this company and all I can say it has surpassed my expectation. The location was incredible and service was great. The host gave thorough instructions and answered any questions I had.

PTP do a great job of marketing my house, pricing it, managing bookings, and making their payments to me on time.<br>Beware of their contractual terms which mean that damage caused by guests is generally considered to be the owner's problem because of the risk of bad reviews if they ask guests to pay for damage. Also be warned that some of their cleaning contractors are not good at reporting damage to owners.<br>On balance I'm happy with PTP and have just reappointed them.

Amazing property, so big and spacious. Very modern, clean. Beds very comfortable. Amazing location. Had a lovely stay with the family for my daughters graduation. Definitely will be back. Owners very on hand, if you need any information or help. They respond very quickly. Just overal Amazing stay, and really made my daughters day special. Thankyou so much. Xxx

I've had the pleasure of working with this management company for my short-term rental properties, and I honestly couldn't be happier with the service they've provided.<br><br>From day one, they've been incredibly professional, responsive, and transparent. Every repair or maintenance issue is communicated clearly, with photos, explanations, and my approval is always requested before any work is carried out. That level of transparency gives me complete confidence that my properties are being managed as if they were their own.<br><br>Whenever a property becomes available, they prepare it for guests remarkably quickly. The photography is outstanding and truly showcases each apartment at its best, helping maximize bookings.<br><br>The results speak for themselves. Since moving my properties to their management, my rental income has increased significantly in a very short period of time. Because of the excellent experience, I've already entrusted them with five of my properties, and I have complete confidence in their team.<br><br>I would also like to give special recognition to Aneta. She is exceptional highly knowledgeable, incredibly professional, proactive, and always willing to help. She consistently goes above and beyond, and it is genuinely a pleasure working with her.<br><br>I highly recommend this team to anyone looking for a reliable, transparent, and results-driven short term rental management company.

We stayed in a fabulous property in Cardiff Central. It was perfect for the activities we had planned and all essentials were in the apartment, with perfect communication with the host. Would highly recommend.

We recently stayed at a property managed by Pass The Property and unfortunately had a very disappointing experience.<br>The property is advertised as a 5-star luxury accommodation; however, in our opinion, the reality was far from this and more closely resembled a 1-star standard due to its condition, cleanliness, and overall upkeep.<br><br>There were clear issues with maintenance, cleanliness, and presentation throughout the property. More concerningly, there were safety issues during our stay, and injuries were sustained as a result.<br><br>What is particularly worrying is that similar concerns appear to have been raised by previous guests in public reviews, yet these do not seem to have been adequately addressed.<br><br>This suggests an ongoing lack of proper maintenance and oversight.<br>When we raised a formal complaint, supported by photographic evidence and correspondence, the response we received was dismissive.<br><br>We would strongly advise future guests to carefully review all feedback before booking - something we did not do and strongly regret this now. Based on our experience, the property did not meet reasonable expectations, and the handling of our complaint was equally disappointing. Charging over £3500 for two nights is daylight robbery

Déçus par notre expérience avec cette agence.<br><br>Nous avons loué un logement à Cambridge pour 46 nuits. À notre arrivée, nous avons constaté que plusieurs éléments ne correspondaient pas aux photos de l’annonce, qui nous ont semblé particulièrement flatteuses par rapport à la réalité. L’état général du jardin notamment était très éloigné de ce qui était présenté.<br><br>L’agence est intervenue sur certains problèmes signalés durant le séjour, ce que nous reconnaissons. En revanche, lorsque nous avons demandé un geste commercial compte tenu des nombreux désagréments rencontrés, une première ouverture à une indemnisation nous a été laissée entendre, avant qu’aucune proposition ne soit finalement retenue.<br><br>En tant qu’agence de gestion, nous estimons qu’il lui appartient de vérifier régulièrement l’état réel des biens qu’elle commercialise et de s’assurer que les annonces reflètent fidèlement la réalité.<br><br>Une expérience décevante au regard du prix payé et de nos attentes pour un séjour de longue durée.