Linley & Simpson Student Lettings Agent - Leeds

Great communication from the agents, always ensured maintenance requests were carried quickly, fair and prompt deposit return - would recommend as a letting agent

Signed a 12 month contract with rolling monthly agreement after. 2 months in I was asked to sign a new 12 month contract to follow on after the first. When I declined the viewings started - 10 months of random folk being let into my house. Lindley Simpson are also letting the property through HOP and Leeds Students, which triples the burden, and they have no respect for professionals working from home. The shower stopped working after 5 months. Tried to report it in December but the maintenance site didn’t work. Reported it via their WhatsApp number and no-one responded. I then had a couple of months where I had to move back to my parents as I had an operation and was unable to live without a shower, or pay to shower elsewhere. By April they launched a new maintenance site, reported it again and was told it would be a priority 3 day fix. Once Linley realised the shower needed replacing though, it went to tender for weeks, they booked the cheapest contractor who fitted an unboxed shower, which was faulty and they couldn’t get their money back on. Since I’ve been stuck between the estate agents who feel they’ve paid for the repair, and a contractor who says he’s loosing money and won’t do any more. For 7 months of a 12 month contract I’ve been without a shower now and still no solution in sight. Just the odd engineer visit to confirm the shower really doesn’t work, or the water pressure is too low. A request for them to cover £15 for me to shower at a local gym was declined. They don’t provide the essentials, and won’t compensate for their inability to meet their obligations.

Andy is amazing. Goes out of his way to fix things for people.

Sugarhouse placed us with a landlord who clearly does not manage his properties or tenant accounts professionally. I would strongly caution any student considering renting through this agency to carefully document every payment they make and get everything in writing from day one. The lack of proper communication and accountability from the landlord side made what should have been a straightforward tenancy extremely stressful.

Had Andy come out due to my bedroom door being broken & not opening. Quite stressful due to being locked out just before moving out. Andy was here within an hour of me ringing & was onto fixing it. At first we thought we needed a new lock so he shot off to get one but managed to fix it. Came back put it on and the door is now fixed. Was here within the hour and it was fixed within the next. Thanks Andy!

Abbie was very kind and generous with her time, very accommodating whenever I had questions or concerns. Definitely applying to the property she showed me!

Have lived in mess all year, as they let a tenant stay on who they knew was an issue. Moreover, locked a room despite people's things being in there.

Rebecca and the team were absolutely brilliant to work with throughout the HMO application. She made everything seamless and was highly professional.

Jamie was really amazing during the show around.

Andy deserves 5*s for the work he came round to do today! Very friendly, listened to my issue and fixed it in less than 10 minutes despite the botched job previously done on it! Highly recommend him, thank you once again Andy massively appreciate your help&kindness! :)