Northwood Leeds

4.9·398 reviews
64 Harrogate Rd, Chapel Allerton, Leeds LS7 4LA, UK, Leeds, United Kingdom
Veted AI Summary

Leeds estate agent delivering strong results through responsive individual agents, though ethical consistency varies.

What customers love

  • Individual staff members (Charlotte, Rebecca, Jade) go above and beyond
  • Fast property sales and efficient rental application processes
  • Prompt maintenance responses within 1-2 days for tenants

Worth noting

  • Allowed bidding war after terms agreed, prioritising commission over ethics
  • Inconsistent service quality; some agents rushed clients during viewings

Best for

Buyers and renters seeking attentive service from dedicated staff members.

Attribute scores

Quality of Work82
Experience80
Responsiveness85
Customer Rating98
Price vs Market Avg.75

Recent reviews

Kamila Santos1mo ago

Great service from Charlotte and the whole team throughout the purchase of our home. They kept us updated throughout the process and made everything as smooth as possible. Thank you!

A Z1mo ago

Absolute nightmare dealing with this agent. We had an offer provisionally accepted on a property, until we provided proof of finances. Once we did we were told to progress with instructing our solicitors, paid for the survey, and were moving forward in good faith. While the seller was abroad that this would just be a ‘formality’. Out of nowhere, we were dropped because they allowed a bidding war at the eleventh hour.<br><br>While I understand the legalities of gazumping before contracts are signed, a reputable estate agent is supposed to act with a shred of professional ethics. Instead, this team actively encouraged a bidding war after terms were agreed upon, completely blinding us and chasing a marginally higher commission at our expense.<br><br>They showed zero integrity, terrible communication, and absolutely no respect for the time and money we already invested. If you want an agent that honours their word and handles transactions with transparency, look elsewhere.<br><br>They will drop you the second a shiny new offer comes along. Thankfully they refunded our ID checks.

Val Faint1mo ago

I found that the staff at Northwood were efficient, friendly and very helpful. The house was sold in 5 days and therefore the sale was not stressful. I have recommended them to other people.

Helen Long1mo ago

We had a bit of a mixed experience overall, as the property didn’t sell within the ambitious timescales that were initially predicted. However, the service we received from specific team members made a huge difference to our experience and perception of Northwood.<br>We had an excellent experience dealing with Rebecca and Charlotte. Both were professional, personable, and consistently went above and beyond to support us. I was particularly impressed with Rebecca, whose enthusiasm and drive were unmatched. She pulled out all the stops and worked incredibly hard to sell our house.

Ruby Barclay1mo ago

Northwood were a very helpful and efficient agent to work with - I would recommend them !

Norma Constanza Lucumi Lucumi2mo ago

I loved my experience with Northwood, they were very attentive and always willing to help me with anything I needed. Thank you, Adam Ford.

ACCIDENT HAPPY2mo ago

First time renting from Northwood and they were nothing but helpful, friendly and accommodating, especially Jade who dealt with most my calls, helped me with any issues and even asked about my wellbeing after a hospital appointment, would 10/10 recommend this company if you are wanting to rent a space.<br><br>Daniel Dunn

Anne-Marie2mo ago

Was a long slow process due to the buyer slow responding and creating new hurdles. Didnt find solicitor very proactive but Charlotte at Northwood was fantastic and was attentive and patient with my continuos chasing and did everything in her grasp to get things moving. Thanks to Charlotte and also Richard and Karen for you care. Would highly recommenwd Northwood Estate Agents.

Viktor Mlsna3mo ago

Really good Estate and Letting Agents, they are all very helpful and friendly. Special thanks to Rebecca Ndoja for sorting everything out for us.

Eva3mo ago

Have been a renter for many years, have rented all over the country. Northwood by far the best estate agents/ property managers. Renting application was straightforward and smooth, got into the property quickly. Stayed in the property around 1.5 years and every single maintenance issue was dealt with promptly. It would literally be fixed within 1-2 days. Great communication they always respond quickly via email and always answer the phone. Literally cannot fault them. Checkout process was also smooth and got full deposit back, no nitpicking like other EAs do. Fantastic company.