Stoneacre Properties

4.7·567 reviews
184 Harrogate Rd, Chapel Allerton, Leeds LS7 4NZ, UK, Leeds, United Kingdom
Veted AI Summary

Leeds-based estate agent with strong individual agent performance but inconsistent responsiveness across the team.

What customers love

  • Katie Marshall's professional and efficient handling of transactions
  • Carla North's supportive guidance through rental and purchase processes
  • Clear communication and prompt feedback on viewings and offers

Worth noting

  • Poor phone responsiveness; customers unable to reach staff for viewing bookings
  • Property conditions not addressed; mold and damp issues left unresolved

Best for

Buyers and renters seeking professional, communicative estate agents for property transactions.

Attribute scores

Quality of Work78
Experience88
Responsiveness72
Customer Rating94
Price vs Market Avg.75

Recent reviews

Mahmood Alshamari2mo ago

Highly recommend Stoneacre Properties! We recently rented a property from them, and the service was outstanding. Carla North was amazing and incredibly supportive when we faced a bank issue, helping us every step of the way. Abigail was also very friendly and pleasant to deal with. Thank you both for making this process so smooth!"

Rachael Wilson2mo ago

Amazing work from the team at Stoneacre, particularly Katie who was always available to assist!

Ahmed Mo'ness2mo ago

Ethan Lobley2mo ago

Me and my father were left in a very unfortunate situation where we was in desperate need of a property. We applied for a property with this company and the response was amazing, they helped us through everything step by step everything was really quick and smooth and the property is amazing. I’d like to give everybody who helped us a massive thank you but a huge shout out to Carla North as she was a massive help for us and guided us through the whole process. She is a credit to the company!!!

A.A M3mo ago

I had a very positive experience working with Stoneacre Properties in North Leeds when purchasing my property in the Moortown area. Katie Marshall was thoroughly professional, knowledgeable, and always available to answer my questions. Whenever she was unavailable, Matthew Stanbridge was quick to step in and provide support, ensuring the process continued smoothly. Their communication was clear, prompt, and consistent, which made the entire purchase as stress-free as possible. I would highly recommend Stoneacre Properties to anyone looking to buy, sell, or rent a property. Thank you, Katie, Matthew, and the team for your outstanding service and support! Thanks. Akil

Amina Sabir3mo ago

I have been recently served by Katie Marshall in Stoneacte property they were really helpful the whole team. With Tammy as well. They made things swift and efficient for me definitely recommend this estate agent for properties very repliable and efficient specially Katie thanks a lot

eliza burrell3mo ago

Stoneacres were great with the sale of my flat. They communicated well and always gave feedback from the viewings. Thank you to the team 👍👍

Jack Tonks3mo ago

Katie and Tara at Stoneacre have been absolutely brilliantly throughout the process of my purchase. They were exceptionally helpful towards exchange when pressure was high and I needed a lot of reassurance! I would hugely recommend.

Daisy Couture3mo ago

Awful communication - avoid if you can. Tried ringing them every day last week, multiple times a day, to book in a viewing and got told somebody would be in touch. They weren't. Finally got a viewing for this Friday and have now been told the property has already been let. If they'd picked up the phone and booked me in last week, this could have been avoided. Communication has been non-existent. Would give zero stars if possible.

Carol Tomlin4mo ago

Katie Marshall is an excellent estate agent. My sister and I are in the process of. Buying a property with Stonesacre. She has carried out the relevant services in an efficient and professional way. She responds to enquiries expeditiously and offers appropriate levels of support throughout the buying process. My sister highly esteems her services and has stated that she has been the best estate agent we have had (unfortunately, we have had a couple of other estate agents). We highly recommend Katie Marshall.