Zenko City Living Leeds

We’ve been really pleased with the whole process & service, from arranging viewings to collecting keys the communication has been excellent. It has been easy throughout and any issues have been resolved very quickly, often same day.<br><br>Definitely recommend Matt & the rest of the team. Alex the maintenance guy is great too.

Matt was very communicative and helpful with my enquiry. He was very professional and responsive throughout the process. Highly recommended!

Appalling and completely unprofessional. Before even allowing a viewing, this agency demanded full, sensitive guarantor details. When I challenged this absurd gatekeeping, they flatly told me it was so they “don’t want to waste our time.<br><br>A textbook example of a lazy, predatory agency that treats prospective tenants with utter contempt. They don't care about fairness, privacy, or customer service—they only care about their own convenience. Avoid this agency at all costs unless you enjoy being disrespected before you even step through the door.<br>Hiding behind it our policy as an excuse.

Great experience from start to finish! Freya was friendly and informative during the viewing, Alex was very helpful throughout the application and contract signing, and Matt made the key handover smooth while clearly explaining everything we needed to know. The welcome box was a lovely, thoughtful touch. Greatly appreciate their excellent service.

Matt, our property manager, ensured we had a smooth key collection. He was friendly and approachable, informing us of key information for the property ahead of move in. Great communication time beforehand too.

Our experience with Zenko was unfortunately very disappointing.<br><br>Whilst there were some positive aspects to the tenancy, the way our end-of-tenancy was handled left us extremely frustrated. We moved into a property that already had a number of issues, including areas requiring further cleaning, ageing décor and old furniture. We raised concerns at the very start of the tenancy, including requesting that the second bedroom be repainted and that the wardrobes be replaced, and even offered to pay a higher rent if these improvements were carried out before we moved in. Those requests were ultimately declined after we had already agreed to proceed with the tenancy at the higher rent and moved in.<br><br>After we handed in our notice, the landlord obtained quotations for redecoration and cleaning and pursued a significant end-of-tenancy claim against us. We disputed the charges through Reposit’s independent adjudication process and, after reviewing the evidence from both parties, the independent adjudicator rejected around 70% of the their claim, including substantially reducing the redecoration claim and rejecting other parts of the claim entirely.<br><br>What made this particularly frustrating was seeing the property re-listed shortly afterwards having been fully refurbished, repainted and fitted with brand new furniture, including the wardrobes we had specifically asked to have replaced before moving in - reinforcing the fact our requests were justified.<br><br>Throughout our tenancy we paid our rent on time, looked after the property and tried to resolve issues respectfully rather than constantly complaining about the condition of the flat. The dispute process caused a considerable amount of unnecessary stress, and we felt the outcome demonstrated that many of the original deductions should never have been pursued in the first place.<br><br>I hope future tenants have a better experience than we did. My biggest piece of advice would be to photograph and document absolutely everything when you move in, no matter how minor it may seem, and to raise any concerns in writing from day one. Otherwise, Zenko will use this against you when you move out. During the dispute, the check-in inventory was given significant weight, and the level of detail expected at check-out was far greater than what was documented at check-in. Having your own comprehensive evidence from the outset is therefore invaluable and could make a significant difference if you ever find yourself in a similar situation.

I was shown a flat by Freya during my rental search. While I ended up renting a different property, Freya was so lovely and professional, answered all my questions and came back to me with answers when needed.

Matt is always very helpful and responsive with sorting out any issues we had during and after the move. Thank you Matt!

Zenko (and Matt K specifically) have been managing our property and delivering an excellent service to our tenants. Highly recommend both for renters looking for a great selection of properties with professional letting agents and also for landlords looking for happy tenants.