Renovate Leeds Ltd

Renovate did a great job with my garage door, really pleased, very reliable company

I had my door lock repaired yesterday. I was kept updated as to how long it would be before the engineer would arrive. This was not an emergency but it was attended within 4 hrs of my call. Job completed to a high standard and a great price. I would highly recommend. Thank you.

UPDATED REVIEW<br><br>Following my review, I was contacted by the owner on 3 occasions asking me to remove it and explaining that the cancellation was due to a sudden family bereavement. Whilst I have every sympathy if that was the case, it differs from the impression I was given at the time. When I called the office the following day to ask why my appointment had been cancelled, the the assistant said she wasn't sure or was unaware what had happened and commented that everything had seemed fine because Lee had been go-karting the previous evening. I have since seen a social media post from the business showing he attended a go-karting networking event the night before. These conflicting explanations have unfortunately left me with more questions than answers and have reinforced why I stand by my review. My review reflects my own experience as a customer and the disruption caused, not a judgement on anyone's personal circumstances.<br><br>————————————<br>I visited Renovate Leeds over a week ago after purchasing an 1880s house that requires extensive renovation. We spent around 30 minutes discussing a substantial project involving the replacement of 18 large R9-style windows, a new front door, and work around a greenhouse attached to the property. This is a significant contract, likely worth £40,000–£60,000.<br>The director knew how important timing was. I had gone to considerable effort to coordinate access with the estate agent, as well as arrange for my joiner and electrician to attend the property at the same time. Due to my schedule, this was the only opportunity I had to get everyone together.<br>During that week, I experienced a close family bereavement and also underwent surgery to have a lump removed. Despite everything, I made sure I was organised and ready for the appointment.<br>On the day of the visit, instead of a phone call, I simply received an email saying the appointment was cancelled and offering another date the following Friday or the week after. There was no personal call, no real apology, no attempt to send another representative, and no appreciation of the inconvenience caused.<br>I found the whole experience extremely disappointing. For a company that promotes professionalism and customer service, I expected far better communication and consideration—especially for a project of this size. It left me feeling that my business simply wasn't valued and that existing commitments can be cancelled with very little regard for the customer's time or circumstances.<br>Based on my experience, I cannot recommend Renovate Leeds.

We had a blown window that needed replacing ASAP, the team at Renovate came and measured for the replacement, ordered the glass and fitted it within a few days.<br>Great communication and speedy service!😁

The work was completed in less then two hours no mess cleaning was done by the fixers and the job was extremely personal done top job and as I was in the trade for over 45 years I know a good job thanks a lot to all the staff at Renovat

Renovate have been an invaluable partner to YPP during the several months that we worked together to complete decorating work across our property portfolio. We were always incredibly satisfied with the quality of work, the attentiveness of the team and the value provided by Renovate. We would highly recommend them to anybody who require decorating work. Both Josie and Lee were a pleasure to work with, and will be our first port of call in the future should be require further assistance with decorations.

We've worked with this contractor on numerous jobs and have always been impressed with the service provided. Their pricing is very competitive, but what really sets them apart is the quality of their service.<br><br>They are reliable, friendly, and consistently deliver a high standard of work. Communication is excellent, they turn up when they say they will, and they're always willing to go the extra mile to help.<br><br>Highly recommended to anyone looking for a trustworthy and professional contractor.

Spot on company! Very helpful and professional from start to finish! 10/10 👊

From the moment we entered the showroom it was an absolute pleasure dealing with them. The care and attention to detail was superb. We are thrilled with the end result and would not hesitate to recommend them.

Thank you to the team at Renovate Leeds who sorted our front door this morning in Guiseley.<br><br>Super professional team & very efficient - highly recommend!